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Customer Support Engineer, 1st Line Support, Service Desk

2 months ago

StokeonTrent Staffordshire, United Kingdom bet365 Full time

As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.

The Service Desk is a fast paced team that offers a variety of development opportunities. Strong interpersonal and customer service skills.
Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
Handling Live Chats efficiently and professionally.
Logging, progressing and providing updates on tickets for incidents and service requests.
Providing remote and on-site support and fixes.
Providing administrative support to ensure that business critical processes are adhered to.
Maintaining and administering user accounts in line with security requirements.

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