1st Line Support Engineer
2 months ago
Job Title: 1st Line Support Engineer
Location: Southend-on-Sea (full-time onsite)
Industry: Managed Service Provider
Salary: £(phone number removed) per annum (DOE)
I have partnered with a growing MSP who are looking to expand their Service Desk team. You will be responsible for providing outstanding frontline technical support, and ensure client issues are resolved swiftly and professionally.
Key Responsibilities:
Respond to incoming calls, emails, and tickets, providing initial support and troubleshooting for hardware, software, and network issues.
Diagnose and resolve common technical issues, including but not limited to Microsoft Windows OS, Microsoft 365, basic network connectivity, and VPN access.
Document incidents, solutions, and escalate complex issues to 2nd Line.
Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance.
Assist with setting up new users, hardware, and software installations.
Ensure all service levels and response times are met, prioritizing customer satisfaction.
Requirements:
1 year MSP experience (minimum)
Knowledge of Microsoft Office (Office 365), Windows Servers and Active Directory
Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN)
Customer Service experience (1 year minimum)
Full driving licence (beneficial)In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
-
1st Line Support Technician
11 hours ago
Southend-on-Sea, United Kingdom Rutherford Briant Full timeAre you being Junior 1st Line Support Technician looking to grow and develop professionally? Are you able to offer 1st class customer service and help users to problem solve?We are working with a growing MSP based in Essex, this role is an expansion to the current team. You will be working within a tightknit Helpdesk, with some very experienced technicians...
-
1st Line Support
7 months ago
Southend-on-Sea, United Kingdom Just IT Recruitment Full time**About the company**: Join our client’s team as a Second-Line Technical Support Specialist in a senior capacity, where your role is pivotal in solving complex technical issues, maintaining their premium service, and enhancing client relationships. Reporting to the Service Desk Manager, you’ll lead efforts to provide advanced IT support, engage with...
-
1st Line Support Engineer
3 months ago
Leigh-on-Sea, United Kingdom CV-Library Full time1st Line Support Engineer Location: Leigh on Sea, Essex Salary: £25,000 annually Employment Type: Full Time Working Hours: Monday to Friday, 08:30 - 18:00 (occasional Saturdays) Holiday Entitlement: 20 days plus bank holidays Are you a passionate IT professional looking for the next step in your career? We're a well-established IT solutions...
-
Learning Support Specialist
5 hours ago
Southend-on-Sea, Southend-on-Sea, United Kingdom 1st Staff Full timeAbout 1st Staff LimitedAs a leading alternative provider, 1st Staff works nationwide with specialist staff to support students from 4-25 years old with both education and therapeutic needs.The RoleWe require SEN Tutors who can deliver tuition sessions in the Southend area to help students gain confidence and qualifications needed to return to further...
-
Educational Support Assistant
2 hours ago
Southend-on-Sea, Southend-on-Sea, United Kingdom 1st Staff Full timeJob Summary: 1st Staff Limited seeks an experienced SEN Tutor to join our team and work with students in the Southend area who require one-to-one support. The successful candidate will be responsible for delivering tailored tuition sessions, managing challenging behaviours, and building strong relationships with students and their families.About Us: As a...
-
Learning Support Coordinator
5 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom 1st Staff Full timeWe are seeking a skilled Learning Support Coordinator to join our team at 1st Staff Limited. As an SEN Tutor, you will provide individualized sessions to students in the Southend area who require additional support. This role offers a rewarding opportunity to make a positive impact on young lives.About the RoleWorking closely with students and their families...
-
Academic Support Specialist
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom 1st Staff Full timeJob OverviewWe are seeking a dedicated and passionate Academic SEN Tutor to join our team at 1st Staff. This rewarding role involves delivering individualised tuition sessions to students aged 4-25 with Special Educational Needs (SEN) in the Southend area.The ideal candidate will have experience working with SEN/SEMH students, delivering core subjects, and...
-
Supportive Learning Facilitator
4 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom 1st Staff Full timeAre you passionate about making a difference in the lives of children? Do you have experience working with SEN/SEMH students and challenging behaviours? If so, we would like to hear from you!We are seeking a dedicated SEN Tutor to join our team at 1st Staff. As an SEN Tutor, you will be responsible for delivering tuition sessions to students who have been...
-
IT Support Specialist
7 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full timeIT Support Role in Luxury Car Dealership£32,000 - £35,000 per annum + Pay and Role Progression + Training and Development Opportunities + Award Winning EmployerLocated in ChelmsfordWe are seeking an ambitious IT Support Engineer with experience in 1st / 2nd line support to join our team as a key figure in delivering IT solutions across the business.In this...
-
Learning Support Specialist
2 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom 1st Staff Full timeJob Title: SEN TutorWe are seeking a skilled SEN Tutor to join our team and work with students in the Southend area who have been missing education for an extended period.As a key member of the 1st Staff team, you will deliver individualised tuition sessions to help students regain confidence and attain necessary qualifications.Your role will involve...
-
SEN Tutor
3 weeks ago
Southend-on-Sea, United Kingdom 1st Staff Full time1st Staff Limited are one of the leading alternative providers working nationwide with specialist staff helping students from 4-25 years of age with both education and therapeutic needs. The Role 1st Staff require SEN Tutors that are able to work with students in the Southend area that have been missing in education for a period of time. As an SEN Tutor you...
-
Technical Support Advisor 1St Line It
3 weeks ago
Shoreham-by-Sea, United Kingdom Focus Group Full timeJob Title - Technical Support Advisor 1st Line IT Reports to - Service Desk Team Leader Salary - £25,000 Location - Shoreham by Sea & Carlisle Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the...
-
2nd Line Support Engineer
2 months ago
Southend-on-Sea, United Kingdom CV-Library Full timeJob Title: 2nd Line Support Engineer Location: Southend-on-Sea (full-time onsite) Industry: Managed Service Provider Salary: £(phone number removed) per annum (DOE) I have partnered with a growing MSP who are looking to expand their Service Desk team. You will be responsible for providing outstanding frontline technical support, and ensure client...
-
Technical Support Advisor 1st Line IT
2 months ago
Shoreham-by-Sea, United Kingdom Focus Group Full timeJob Title - Technical Support Advisor 1st Line ITReports to - Service Desk Team LeaderSalary - £25,000Location - Shoreham by Sea & Carlisle Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK....
-
IT Support Engineer
3 weeks ago
Southend-on-Sea, United Kingdom Profectus Recruitment Full timeThe Role:Profectus are looking for an experienced IT Support Engineer to join a national market leading client on a fully onsite basis in Southend. This role offers the opportunity to take ownership of technical challenges, collaborate across teams, and contribute to maintaining and improving IT services.Responsibilities:Build strong relationships with...
-
IT Support Engineer
3 weeks ago
Southend-On-Sea, United Kingdom Profectus Recruitment Full timeThe Role: Profectus are looking for an experienced IT Support Engineer to join a national market leading client on a fully onsite basis in Southend. This role offers the opportunity to take ownership of technical challenges, collaborate across teams, and contribute to maintaining and improving IT services. Responsibilities: Build strong relationships with...
-
IT Support Engineer
3 weeks ago
Southend-On-Sea, United Kingdom Profectus Recruitment Full timeThe Role:Profectus are looking for an experienced IT Support Engineer to join a national market leading client on a fully onsite basis in Southend. This role offers the opportunity to take ownership of technical challenges, collaborate across teams, and contribute to maintaining and improving IT services.Responsibilities:Build strong relationships with...
-
IT Support Engineer
3 weeks ago
Southend-On-Sea, United Kingdom Profectus Recruitment Full timeThe Role:Profectus are looking for an experienced IT Support Engineer to join a national market leading client on a fully onsite basis in Southend. This role offers the opportunity to take ownership of technical challenges, collaborate across teams, and contribute to maintaining and improving IT services.Responsibilities:Build strong relationships with...
-
IT Support Engineer
3 weeks ago
Southend-on-Sea, United Kingdom Profectus Recruitment Full timeThe Role: Profectus are looking for an experienced IT Support Engineer to join a national market leading client on a fully onsite basis in Southend. This role offers the opportunity to take ownership of technical challenges, collaborate across teams, and contribute to maintaining and improving IT services. Responsibilities: Build strong...
-
Technical Help Desk Engineer
2 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Profectus Recruitment Full timeAbout the Role:We are looking for an experienced IT Support Engineer to work with our client on a fixed-term contract.The ideal candidate will have previous experience of 1st / 2nd Line Support and a solid understanding of Windows (Ideally some MAC OS experience too), with experience in Active Directory and Office 365.