Group Warranty Administrator

1 week ago

Bournemouth, United Kingdom Hendy Group Full time

**Salary**

Competitive salary dependent on experience.

**Contractual hours**

42.5

**Basis**

Full Time

**Region**

Dorset

**Job category/type**

Administration

**Date posted**

30/05/2024

**Job reference**

HG012128V2

**Group Warranty Administrator**

We have an exciting opportunity for **Group Warranty Administrators** to join our teams based in either **Bournemouth**. In this role, you will work as part of a team responsible for processing manufacturer warranty claims, ensuring claims are handled to the highest efficiency and required standards.

You will have the opportunity to be part of the development of our group warranty controls and processes, ensuring that our approach minimises any financial loss during the repair warranty reimbursement process.

Reporting to the Group Warranty Manager and working alongside our Group Warranty Improvement Specialists, this represents a fantastic opportunity to progress your career both within the department and also within Hendy Group.

**The Opportunity**:
As a Group Warranty Administrator, you will be responsible for:

- Ensuring warranty compliance of presented repairs for claiming (digital uploads/physical paperwork) from our franchised sites prior to claim progression
- Confirming all submissions reflect the correct data, guaranteeing only accurate and fully justified claims are submitted within strict time limits
- Monitoring the dispatch of documentation (physical/digital) from sites along with requests from our manufacturers in relation to material returns (fulfilment fully completed by sites)
- Acting on a daily basis claim discrepancies from sites, along with required actions from our manufacturers in order to ensure successful and prompt payments
- Maximising every opportunity for justified reimbursement, whilst absolutely minimising any financial losses to our sites along with our manufacturer audit risks

**About You**:
Considering the nature of this role, it’s important that you have excellent time management skills and the ability to prioritise workloads to ensure time sensitive deadlines are met. When it comes to attention to detail, your approach must be meticulous and thorough with the necessary high core IT skills. In addition, you will need the ability to build excellent relationships (both internally and externally) with colleagues and our manufacturer partners and possess a positive attitude to problem solving.

**The Rewards**:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**The Company**:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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