Warranty Administrator

**Location**

Bournemouth

**Region**

Dorset

**Category**

Toyota - Bournemouth (STB)

(Administration)

**Vacancy Type**

Permanent/Part Time

**Salary**

£26,000

**Job Summary**

**The Driving Spirit**

Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a **Warranty Administrator** to join the Aftersales Team at **Snows Toyota, **based in **Bournemouth**.

The Warranty Administrator is a member of the Aftersales Team and will report to the Aftersales Manager. The Warranty Administrator will ensure the accurate and timely processing of Warranty claims.

**Your day**
- Ensure correct submission of warranty claims are made to manufacturer in a timely manner.
- Ensure that all jobs passed for warrant submissions are accurately invoiced and costed.
- Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.
- Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction
- Ensure all clerical functions within the warranty department are carried out in accordance with Snows policy.
- Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
- Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.
- Assist the Aftersales Manager in obtaining a good and consistent warranty audit result.
- Assist with other administration duties when necessary.

**Have you got what it takes?**
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate numerate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- Ability to work to tight deadlines to achieve the business needs.
- Able to react positively to organisational and market changes.
- Full, clean driving licence.

**What is in it for you?**
- Highly competitive salary.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.

**Hours**:
Monday to Friday 08:00 - 17:30 (with 1 hour for lunch)
Saturday (rota 1 in 4) 8.30am - 12.30pm