Dealership Administrator

**Location**

Bournemouth

**Region**

Dorset

**Category**

Toyota - Bournemouth (STB)

(Administration)

**Vacancy Type**

Permanent/Full Time

**Salary**

£26,000 - £28,000 DOE

**Job Summary**

**The Driving Spirit**

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

We are currently on the lookout for a highly personable and dynamic individual with first class customer handling and administrating skills to run our busy **Bournemouth** reception desk as **Dealership Administrator** for our **Snows Toyota **Dealership**.**

**Your day**

The **Dealership Administrator **is an operational member of the Administration and Support areas of Mercedes-Benz Van Centre and will provide administrative support to the business and greet customers when they arrive directing them to the relevant area of the dealership.

Your day will include:

- Meeting and greeting all customers who enter the building with a warm and friendly welcome and a smile. The customers’ needs should be qualified in order that they can be introduced to the correct member of staff as quickly as possible.
- Assisting within the service department by taking payments from customers, arranging paperwork and filing.
- Offering refreshments where appropriate.
- Regularly updating Customer records onto the ADP system.
- Ensuring that every Customer is entered on to the Showroom Log in order to comply with our CRM objectives.
- Carrying out administrative duties as required.
- Assisting with answering incoming calls and connecting them to the direct department, individual.

**Have you got what it takes?**
- PC, Microsoft, and web literate.
- Able to plan, organise self and meet agreed work deadlines.
- Attention to detail and maintains good, accurate quality of work.
- Delivers excellent customer service.
- Great communication skills (in person and on the phone).

**What is in it for you?**
- Highly competitive salary.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Health Shield.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

**Hours of Work**

Monday to Friday 08:00 - 18:00 (with 1 hour for lunch)