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Warranty Administrator

3 months ago

Bournemouth, Bournemouth, United Kingdom Snows Group Full time

Location
Bournemouth

Region
Dorset

Category
Toyota - Bournemouth (STB)

(Administration)

Vacancy Type
Permanent/Part Time

Salary
£26,000

Job Summary

The Driving Spirit
Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises.

Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners.

We are on the lookout for a
Warranty Administrator to join the Aftersales Team at
Snows Toyota, based in
Bournemouth.

The Warranty Administrator is a member of the Aftersales Team and will report to the Aftersales Manager. The Warranty Administrator will ensure the accurate and timely processing of Warranty claims.

Your day

  • Ensure correct submission of warranty claims are made to manufacturer in a timely manner.
  • Ensure that all jobs passed for warrant submissions are accurately invoiced and costed.
  • Document all warranty, goodwill and recall work as per manufacturer's requirements and Retailer policy.
  • Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction
  • Ensure all clerical functions within the warranty department are carried out in accordance with Snows policy.
  • Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
  • Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.
  • Assist the Aftersales Manager in obtaining a good and consistent warranty audit result.
  • Assist with other administration duties when necessary.

Have you got what it takes?

  • Able to plan, organise self and meet agreed work deadlines.
  • Able to assimilate numerate information quickly and provide considered responses.
  • Strong work ethic and adaptable to change.
  • Attention to detail and maintains good, accurate quality of work.
  • Ability to work to tight deadlines to achieve the business needs.
  • Able to react positively to organisational and market changes.
  • Full, clean driving licence.

What is in it for you?

  • Highly competitive salary.
  • Full training and support to help you immerse yourself in the role and Snows values.
  • 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
  • Birthday day off
  • Discounted MOTs, Service & Parts.
  • Recommend a Friend Bonus/ Introducing a Customer Bonus.
  • Life Assurance Benefit.
  • Snows Contributory Pension Scheme.


 BEN
  • Employee Assistance Programme.
  • Excellent development opportunities to learn and grow with Snows.

Hours:

Monday to Friday 08:00 - 17:30 (with 1 hour for lunch)
Saturday (rota 1 in am pm