Customer Service Administrator

2 weeks ago

Bournemouth, United Kingdom Link Group Full time

**Overview**

To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.

**Key Accountabilities and Main Responsibilities**
- Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity,
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Contribute to a positive team culture.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.

**Experience & Personal Attributes**
- Customer centric mind set and experience of working in customer services.
- Ability to work to a set of policies and standards.
- Demonstrate a flexible approach towards changing business needs.
- Professional
- Maths and English GCSE grade C+ are essential for this role

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

  • Customer Service Administrator

    1 week ago

    Bournemouth, United Kingdom Nationwide Building Society Full time

    **Customer Service Administrator** Nationwide Building Society - The Mortgage Works Plc Full-time, Temporary contract, Temp to perm **Customer Service Administrator - Servicing Department** On behalf of Nationwide, AMS are seeking a Customer Administrator for a 12-month contract with the possibility of permanency, working remotely from home or in...

  • Customer Service Administrator

    2 weeks ago

    Bournemouth, United Kingdom Bond Williams Full time

    Customer Service Administrator - German speaking - Bournemouth - £25,000 This role requires a German speaker who can communicate with European customers and clients. Working hours are 7:30am to 4pm (1 hour lunch) Monday to Thursday & 7:30am to 12:45pm on Fridays. Main responsibilities: - To ensure all incoming orders are entered on to the in-house system -...

  • Customer Service Administrator

    3 hours ago

    Bournemouth, United Kingdom South West Recruitment Full time

    We are delighted to have Customer Service Administrator roles available working for the world’s largest building society, within their Bournemouth town center office. The start date for these positions is 23rd January 2023 and continuing throughout the year until 2024. These positions are initially offered on a 12 month contract with the potential to go...

  • Customer Service Advisor

    2 weeks ago

    Bournemouth, United Kingdom Dovetail Recruitment Ltd Full time

    **Customer Service Advisor Job in Southbourne** Dovetail Recruitment is excited to be working with a well-established, growing company who are looking for a Customer Service Advisor to work in their small friendly team based in Southbourne. As a Customer Service Advisor, you will be the first point of contact providing telephone and administration support...

  • Customer Service Support Officer

    7 days ago

    Bournemouth, United Kingdom BCP Council Full time

    The Customer Service Support Officer will provide administrative support to the Customer Service Team and Operations Team, facing housing enquiries. The role requires an organised individual who can manage their time effectively to ensure efficient processing of a range of administrative tasks and effective communication across teams. You will build and...

  • Inbound Customer Service

    4 hours ago

    Bournemouth, United Kingdom Protect Line Ltd Full time

    Inbound Customer Service Executive - Apprentice Location: Bournemouth Hours: Monday to Friday 9.30am - 5.30pm Hourly rate: National Minimum Wage Are you eager to kick-start your career? Protect Line is excited to offer an amazing opportunity for an **Apprentice **to join our **dynamic **team! This apprenticeship program, in partnership with **Paragon...

  • Customer Services Technical Specialist

    3 hours ago

    Bournemouth, United Kingdom Link Fund Solutions Full time

    **Overview** **Starting from £23,900k** **Bournemouth** Reporting to the Head of Customer Service, this role provides technical expertise to support new business on-boarding and the ongoing day to day customer service delivery. Advises on technical queries and contentious cases and complaints, ensuring a customercentric and commercial solution. Designs...

  • Business Services Officer

    Found in: Talent UK 2 C2 - 4 days ago

    Bournemouth, United Kingdom UK Civil Service Full time

    Job summaryDedicated. Supportive. Unique.� Join an organisation that�s just like you. Here at Cafcass we support over 140,000 children and their families every year, safeguarding and promoting the welfare of each and every child and ensuring their voice is heard in Family Proceedings, which we�ll sure you agree is very important work. Let�s make a...

  • HR Services Administrator

    4 hours ago

    Bournemouth, United Kingdom Venn Group Full time

    Interim HR_ Recruitment Solutions_ **Permanent HR Services Administrator Required** Our client, a well-respected organisation in the education sector based in Bournemouth, are looking for a HR Services Administrator to come on board to work as part of the Human Resources & Organisational Development team, contribute to and support the successful delivery...

  • Customer Service Administrator with German AND Italian or Polish or Spanish or French

    6 days ago

    Bournemouth, Dorset, United Kingdom Mploy Staffing Solutons Full time

    Our client based in Bournemouth are urgently seeking a French speaking Customer Service Administrator who is available for an immediate start. The successful applicant will provide both front line customer focused service to distributors and end users, as well as internal support to external sales teams and managers.   The position will be based onsite...

  • Head of Customer Services

    1 week ago

    Bournemouth, United Kingdom Message Direct Full time

    **Benefits for Head of Customer Services**: - Competitive Salary - A wonderful working environment in the office - An energetic and highly professional team - Fast growing company with exciting opportunities including a pathway to a Director level role - Flexible and hybrid working **Key responsibilities for Head of Customer Services**: - Lead, motivate...

  • Customer Services Officer

    7 days ago

    Bournemouth, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 16-04-24 until 21-06-24 with a possible extension. **Hybrid Working** **Job Overview** To handle customer enquiries as a first point of contact, to ensure that customers receive an excellent customer service. The role will operate as part of a team, working within defined procedures and protocols to deliver a consistent and accurate...

  • Customer Services Advisor

    Found in: Whatjobs ES C2 - 4 days ago

    Bournemouth, United Kingdom Kaplan Financial Full time

    Customer Services AdvisorWorking pattern: Part-TimeContract Type: PermanentWe are looking for a Customer Services Advisor to join our team.As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, and any other duties as required by the Management teamThis is an...

  • Customer Service Advisor

    1 day ago

    Bournemouth, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Toyota Dealerships in Bournemouth. You do not need automotive experience to be successful in this role - we will train that,...

  • Customer Service Advisor

    5 days ago

    Bournemouth, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Skoda Dealerships in Bournemouth. You do not need automotive experience to be successful in this role - we will train that,...

  • Customer Services Assistant

    7 days ago

    Bournemouth, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Assistant Customer Services Assistant Bournemouth Hospital | Marketing | Permanent | Part Time | 15 Hours Per Week | £20,000 pro rata Per Annum Join us as a Customer Services Assistant in our Bournemouth Hospital and continue to play your part in building a healthier nation. The Opportunity **As our Customer Services...

  • Customer Service Advisor

    4 days ago

    Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time

    **Customer Service Advisor** **Location: Central Bournemouth** **Salary: £21,250 - £22,000 per annum** **Hours: Monday-Friday 8:30am - 5:30pm with 1 in every 6 Saturdays 9am - 12pm** Our client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team. Reporting...

  • Customer Support Administrator

    2 days ago

    Bournemouth, United Kingdom South West Recruitment Full time

    We are delighted to have Customer Support Administrator roles available working for the world’s largest building society, within their Bournemouth town center office. The start date for these positions is January 2023 and continuing throughout the year until 2024. These positions are initially offered on a 12 month contract with the potential to go...

  • Customer Services Advisor

    4 hours ago

    Bournemouth, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR236478 **Location**:Kaplan Living Bournemouth **Working pattern**: Full-Time, 5 days per week will include working at weekends **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Assistant

    4 days ago

    Bournemouth, United Kingdom South East Dorset Community Accessible Transport Full time

    Castlepoint Shopmobility, Castle Lane West, Bournemouth BH8 9XA **JOB DESCRIPTION** **sedcat CUSTOMER SERVICES ASSISTANT- JOB SHARE** **Accountable to**: The Board of Trustees, **sedcat** **Line Manager**: Chief Officer **Remuneration**: £10.21 ph (to be increased in April 2023) **Hours**: **12-16** hours per week; Mon - Friday. Flexible job share to...