Head of Customer Services
4 weeks ago
**Benefits for Head of Customer Services**:
- Competitive Salary
- A wonderful working environment in the office
- An energetic and highly professional team
- Fast growing company with exciting opportunities including a pathway to a Director level role
- Flexible and hybrid working
**Key responsibilities for Head of Customer Services**:
- Lead, motivate and develop a team of customer service representatives to ensure the delivery of high-quality service to our clients.
- Set and monitor team performance targets, providing feedback and support as needed
- Monitor, report and analyze customer service metrics to identify trends and areas for improvement
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with other departments to resolve customer issues and improve processes
- Maintain up-to-date knowledge of company products and services
- Handle escalated customer enquiries and complaints in a professional and efficient manner
**Requirements for Head of Customer Services**:
- At least 2 years of experience in a customer service leadership role
- Strong communication and interpersonal skills
- Demonstrated ability to analyze and solve problems
- Proficiency with customer service software and technologies (Zoho Desk would be a bonus)
- Ability to work in a fast-paced, dynamic environment
We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement within the company. If you have a passion for customer service and are looking for a challenging and rewarding leadership opportunity, we encourage you to apply.
**Job Types**: Full-time, Permanent
**Salary**: £35,000.00-£45,000.00 per year
**Benefits**:
- Company events
- Company pension
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bournemouth, Dorset: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service management: 2 years (preferred)
Work Location: Hybrid remote in Ferndown
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