Customer Services Technical Specialist

2 months ago

Bournemouth, United Kingdom Link Group Full time

**Overview**

Reporting to the Head of Customer Service, this role provides technical expertise to support new business on-boarding and the ongoing day to day customer service delivery. Advises on technical queries and contentious cases and complaints, ensuring a customer centric and commercial solution. Designs process and controls for complex and manual processes.

Operational lead on customer services initiatives including continuous improvement, regulatory change and business change to ensure an efficient, positive and easy-to-use experience is implemented with appropriate control.

**Key Accountabilities and Main Responsibilities**
- Provides technical guidance and training to customer service resources as required, demonstrating sound business acumen.
- Provides technical expertise and on-site support during new business acquisition visits.
- Works closely on product development to shape the design and implementation of customer services change to ensure a customer centric solution and easy user experience through testing, business readiness assessment and writing robust procedure.
- Contributes to a culture of continuous improvement, focused on enhancing the end to end customer experience and managing operations expenses
- Devise, implement and maintain desk top solutions to processing, operational and service delivery challenges, ensuring appropriate controls are in place to deliver solutions within risk appetite.
- Investigates and reviews customer service complaints, issues and contentious cases to ensure fair customer outcomes in accordance with regulatory requirements and trustee policy.
- Interprets and implements regulatory change into operational policy and procedures, working with proposition and development colleagues as appropriate.
- Supports and routinely engages with the broader Operations controls oversight function for feed into continuous improvement needs.
- Operates within a framework that demonstrates robust control to deliver safe and appropriate customer outcomes, in line with the Smart Hallmark.
- Engagement on business strategy and how it could impact team and customer outcomes.
- Facilitates change through personal commitment and ownership of initiatives. Maintains an appropriate level of functional and technical expertise

**Experience & Personal Attributes**
- At least 5 years’ experience in DC pensions (CF1 and FA2 qualification required).
- Knowledge of DC pensions regulatory obligation. Adheres to T&C Competency Scheme as required.
- Customer centric mind set.
- Experience is using Google Suite, with emphasis on autocrat
- Strong analysis skills, with proven experience in data manipulation
- Ability to use and translate data for internal and external audience communication
- Experience with MS Office suite, and be comfortable with Word, Excel and PPT products.
- Experience of process and procedural development, design and implementation
- Professional and accountability, projects credibility.
- Team player.
- Strong interpersonal, people and influencing skill.
- Agility and willingness to ‘roll sleeves up’ to achieve goals.
- Creative problem solver with strong planning and decision-making skill.
- Accepts and tackles demanding goals with enthusiasm.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and grow

  • Customer Services Technical Specialist

    1 month ago

    Bournemouth, United Kingdom Link Fund Solutions Full time

    **Overview** **Starting from £23,900k** **Bournemouth** Reporting to the Head of Customer Service, this role provides technical expertise to support new business on-boarding and the ongoing day to day customer service delivery. Advises on technical queries and contentious cases and complaints, ensuring a customercentric and commercial solution. Designs...

  • Customer Support

    19 minutes ago

    Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    **Customer Support - Merchant Banking Services** **Job Details** **Customer Support - must be Bilingual - French/English** **£15-17 an hour - 12 month contract - view to go permanent after this** **Office based for 7 week training** **Hybrid thereafter** Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in...

  • Technical Support Specialist

    2 weeks ago

    Bournemouth, United Kingdom Holt Engineering Recruitment Ltd. Full time

    Do you have **experience** in a **technical background**? OR have worked in a **technical support role** before and are looking for the next step in your career? **Holt Engineering** is recruiting **Technical support specialist **staff to join a well-known, ever-growing telecommunications business. In this **Technical support specialist **role, you will be...

  • Customer Service Officer

    3 weeks ago

    Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyWe are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community. They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs of our community are met. Your new roleAs a Customer Service Assistant, you will be at...

  • Customer Service Administrator

    3 weeks ago

    Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    My client is looking for 2 Customer Service Administrators to join the team due to internal movement.The role is office based until probation - then hybrid working can be offered£24,000 rising to £25,000 after probation Lovely refurbished offices - working with a great team - family run business Answering operational telephone calls in a professional...

  • Customer Service Administrator

    1 month ago

    Bournemouth, United Kingdom Pennon Water Services Full time

    **Are you an excellent communicator with a strong work ethic and a methodical approach? Do you want to join a company that values collaboration and high-quality customer service?** We currently have an excellent opportunity as a **Customer Service Administrator** to join our busy team working in Bournemouth. You will join us on a **full-time, permanent...

  • Customer Service Advisor

    6 days ago

    Bournemouth, United Kingdom FMG Repair Services Full time

    **Location**:518 Wallisdown Road, Bournemouth, Dorset BH11 8PT Are you looking for an opportunity to work for the **UK’s leading Accident and Collision Repair specialists** as a Customer Service Representative, where no two days are the same? **Then this job could be for you!** We are looking for driven individuals who want to provide first-class...

  • Customer Service Advisor

    1 week ago

    Bournemouth, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced **Customer Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Bournemouth. As the first point of contact you'll speak to the customer, the **Bodyshop **and any third parties to make sure every customer has an excellent experience. You'll...

  • Technical Specialist Officer

    1 week ago

    Bournemouth, United Kingdom BCP Council Full time

    **2 year Fixed-term Contract** We have an exciting 2 year temporary contract opportunity in BCP Council for the recruitment of two technical specialist officers in Internal Audit to support a 24 month pilot to: - Increase the Council Tax yield for BCP Council by systematically reviewing all National Fraud Initiative (NFI) data matches that may indicate...

  • Customer Service Assistant

    3 weeks ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work various...

  • Customer Service Assistant

    3 days ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work various...

  • Customer Service Assistant

    3 weeks ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work various...

  • Customer Service Assistant

    3 days ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work various...

  • Customer Service Assistant

    2 weeks ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work...

  • Customer Service Executive

    2 weeks ago

    Bournemouth, United Kingdom Team Jobs- Commercial Full time

    Are you looking for a role where every day brings new challenges and excitement? Do you thrive on engaging conversations and connecting with people? If so, then look no further - this could be the opportunity you've been waiting for… Our client is looking for a personable Customer Service Executive to join their vibrant and fun office in Bournemouth!-...

  • Customer Service Executive

    2 weeks ago

    Bournemouth, United Kingdom Team Jobs- Commercial Full time

    Are you looking for a role where every day brings new challenges and excitement? Do you thrive on engaging conversations and connecting with people? If so, then look no further - this could be the opportunity you've been waiting for… Our client is looking for a personable Customer Service Executive to join their vibrant and fun office in...

  • Customer Service Executive

    2 days ago

    Bournemouth, United Kingdom Team Jobs- Commercial Full time

    Are you looking for a role where every day brings new challenges and excitement? Do you thrive on engaging conversations and connecting with people? If so, then look no further - this could be the opportunity you've been waiting for… Our client is looking for a personable Customer Service Executive to join their vibrant and fun office in...

  • Customer Service Executive

    2 weeks ago

    Bournemouth, United Kingdom Team Jobs- Commercial Full time

    Are you looking for a role where every day brings new challenges and excitement? Do you thrive on engaging conversations and connecting with people? If so, then look no further - this could be the opportunity you've been waiting for… Our client is looking for a personable Customer Service Executive to join their vibrant and fun office in Bournemouth!-...

  • Customer Service Executive

    3 days ago

    Bournemouth, United Kingdom Team Jobs- Commercial Full time

    Are you looking for a role where every day brings new challenges and excitement? Do you thrive on engaging conversations and connecting with people? If so, then look no further - this could be the opportunity you've been waiting for… Our client is looking for a personable Customer Service Executive to join their vibrant and fun office in Bournemouth!-...

  • Customer Service Agent

    1 day ago

    Bournemouth, Dorset, United Kingdom Jigsaw Specialist Recruitment Limited Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work...