Customer Service Administrator
3 weeks ago
**Are you an excellent communicator with a strong work ethic and a methodical approach? Do you want to join a company that values collaboration and high-quality customer service?**
We currently have an excellent opportunity as a **Customer Service Administrator** to join our busy team working in Bournemouth. You will join us on a **full-time, permanent basis**, and in return, you will receive a **competitive salary of £23,683 per annum**.
**About the role**:
Pennon Water Services (PWS) is the water retailer for non-household customers of Bournemouth Water and South West Water. PWS incorporates Aquacare, a water hygiene specialist to offer our customers Value Added Services (VAS) making PWS stand out from competitors in the market. We specialise in legionella control and commercial water cleaning and management services.
The Customer Service Administrator role is a key position in ensuring that Aquacare achieves the efficient and effective administration of the Company, helping to ensure the business achieves its sales turnover, and to achieving pre-set gross profit targets by ensuring that the tasks given are carried out in an orderly and professional manner.
What you’ll be doing:
- Liaising with existing clients to schedule site visits and ensuring service schedules are adhered to and maintained. Dealing with customer queries and ensuring full resolution in a timely manner.
- Supporting the diary management for the Operations team, when necessary, to ensure that all engineers scheduling and forward planning is kept up-to-date.
- Dealing with incoming and outgoing calls to both members of the Company and customers
- Maintaining the customer database in an organised and efficient manner.
- Identifying opportunities with existing customers. Handling new enquiries and new customer business development through follow up of leads/quotations.
- Monitor the completion and approval of customer orders
What we are looking for:
- Educated to NVQ Level 2 in admin or equivalent (desirable)
- Experience of working in a customer service and/or administration department
- Confidence dealing with internal and external contacts
- Excellent organization and efficiency skills
- Strong communication skills, both written and verbal
What’s in it for you:
Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
In return, we will offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- Competitive loyalty scheme starting at 2 years’ service
- A discretionary Bonus
- Competitive Contributory Pension
- Access to the Pennon Sharesave Scheme
- Various health benefits
- And more
**Job Types**: Full-time, Permanent
**Salary**: £23,683.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 21/05/2023
Reference ID: Ref: 1136/23
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