Customer Service Assistant

4 weeks ago

Bournemouth, United Kingdom South East Dorset Community Accessible Transport Full time

Castlepoint Shopmobility, Castle Lane West, Bournemouth BH8 9XA

**JOB DESCRIPTION**

**sedcat CUSTOMER SERVICES ASSISTANT- JOB SHARE**

**Accountable to**: The Board of Trustees, **sedcat**

**Line Manager**: Chief Officer

**Remuneration**: £10.21 ph (to be increased in April 2023)

**Hours**: **12-16** hours per week; Mon - Friday. Flexible job share to provide adequate cover during service hours 9am - 3pm; the applicant will also be required to cover holiday and sickness when required.

Location: Working from Castlepoint Shopmobility Unit. Castlepoint Shopping Centre, Bournemouth, BH8 9XA

**sedcat **is a charityproviding a range of community transport options to support people living independently in the community, helping to prevent social isolation and loneliness.

**DUTIES AND RESPONSIBILITIES**

**We are looking for someone to job share with another part time member of staff to ensure adequate admin cover during service hours. The post currently involves taking telephone bookings for all our services and hiring out mobility equipment.**

**Main duties**
- Answer calls promptly and take telephone bookings for all **Sedcat** services including Minibus services, Community Car and Hospital Hop and input bookings onto the Sedcat database.
- To match clients with available drivers for all **Sedcat** services including Minibus services, Community Car and Hospital Hop and send out daily schedules to drivers.
- Take payments on a daily basis for services provided to clients
- To hire out mobility equipment at **Sedcat **Castlepoint Shopmobility; keeping accurate records and handling money in accordance with agreed procedures and guidelines.
- This post may involve working unsupervised and alone from time to time.
- To provide holiday and sickness cover for other members of staff. May be asked to cover Saturday Shopmobility cover very occasionally.
- To work with volunteer staff who assist with taking bookings.
- To provide mentoring and training of volunteers.
- Undertake any other administration duties commensurate with the post as required by the Manager.

**Joint Responsibilities**

Teamwork is essential to the smooth running of the organisation and all members of staff are required to play an active part in order to ensure that the requirements of service level agreement and good practice are met. Staff are required to comply with all decisions, policies and standing orders of **sedcat** and any relevant statutory requirements, for example, the Health and Safety at Work Act, Data Protection Safeguarding Adults and Confidentiality.

The post involves working and dealing with ‘vulnerable’ adults, both face to face and by telephone.

This job description sets out the main duties of the post when it was drawn up. These may vary from time to time without changing the general character of the post or the level of responsibility entailed. It is expected therefore that the post holder will undertake any other duties commensurate with post and allocated through line management.

**Person Specification**

**Essential**

Knowledge and Skills
- Excellent communication and interpersonal skills
- Good command of the English language
- Ability to work using own initiative, alone or whilst contributing as part of a team
- The ability to multi task with good attention to detail,
- Good general standard of education
- Clear, professional telephone manner and previous experience of dealing with clients by telephone.
- Accurate record keeping skills
- Good I T skills, ability to use a database and Microsoft programs.
- An understanding of mobility issues and a commitment to equal opportunities
- Previous experience of working in a service industry
- A commitment to Safeguarding and understanding the need to protect the personal information of clients.
- Must be able to provide holiday and sickness cover

**Disposition**
- Must be willing to work as part of a team, supporting colleagues and helping to create a good working environment.
- A positive, helpful, patient and friendly persona whilst maintaining professional boundaries
- Adaptable and flexible as there is a need to provide holiday cover
- A commitment to community work and the desire to make a difference
- Able to empathise with people who are disadvantaged

**Desirable**
- Experience of working with client group
- Local knowledge of the Bournemouth, Christchurch and Poole areas
- Experience of working with volunteers
- Knowledge of Health and Safety at Work Act and Safeguarding Adults
- Previous experience of working alone
- MS Office, Excel, Publisher skills, Access

Acceptant Name and Signature: _________________

Date: _____________

**Job Types**: Part-time, Permanent
Part-time hours: 12 per week

**Salary**: £10.21 per hour

**Benefits**:

- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Customer Services Assistant

    1 month ago

    Bournemouth, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Assistant Customer Services Assistant Bournemouth Hospital | Full Time | Permanent | 37.5 hours per week £20,000 per annum Join us as a Customer Services Assistant in our Bournemouth Hospital and continue to play your part in building a healthier nation. Nuffield Health Bournemouth Hospital At Nuffield Health Bournemouth...

  • Seasonal Customer Service Assistant

    1 day ago

    Bournemouth, United Kingdom World Duty Free Group Full time

    **Seasonal Customer Assistant - Customer Service Advisor** **Location **- Bournemouth Airport **Pay **- competitive hourly rate plus excellent benefits **Contract **- Seasonal - June - 30th September, part-time - 28 hours per week **Working pattern** - 4 days out of 7 between the hours of 0300-2300. **Customer Service advisors** have a very exciting...

  • Customer Service Assistant

    3 days ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work various...

  • Customer Service Assistant

    2 days ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work various...

  • Customer Service Assistant

    3 hours ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work...

  • Customer Assistant Service and Safety Assistant

    4 weeks ago

    Bournemouth, United Kingdom Marks & Spencer Full time

    **Work Pattern** Week 1 Sun 1230-1630 Mon 1200-20 Wed 0800-1200 Thu 0800-1200 Fri 1200-2000 Week 2 Mon 1200-20 Tue 1200-2000 Wed 0800-1200 Thu 0800-1200 Sat 1200-2000 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store...

  • Customer Service Assistant

    1 day ago

    Bournemouth, United Kingdom Recruitment Hound Ltd Full time

    Based in Bournemouth, this role is based working within a purpose built high end rental building. Supporting a Residential Service Manager, you will handle lettings to professional tenants. Proven lettings experience is required in order to handle the following duties: Viewings and negotiatingEnsuring tenancy agreements and completed and...

  • Customer Services Officer

    1 month ago

    Bournemouth, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 11-09-23 until 31-12-23 with a possible extension. Remote working available **Job Overview** To handle customer enquiries as a first point of contact, to ensure that customers receive an excellent customer service. The role will operate as part of a team, working within defined procedures and protocols to deliver a consistent and...

  • Customer Service Advisor

    1 month ago

    Bournemouth, United Kingdom Zest Plan Full time

    **Join Our Team as a Customer Service Advisor at Zest!**: Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a **Customer Service Advisor** to join our dedicated team. **Why join Zest ?** - Competitive salary of **£23,000**,...

  • Customer Service Officer

    3 days ago

    Bournemouth, United Kingdom Hays Full time

    Temporary Customer service position in Bournemouth/Christchurch with hybrid working Your new company We are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community. They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs of...

  • Customer Services Advisor

    4 weeks ago

    Bournemouth, United Kingdom Kaplan Financial Full time

    Customer Services AdvisorWorking pattern: Part-TimeContract Type: PermanentWe are looking for a Customer Services Advisor to join our team.As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, and any other duties as required by the Management teamThis is an...

  • Customer Service Officer

    2 days ago

    Bournemouth, United Kingdom Hays Social Care Full time

    Your new company We are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community. They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs of our community are met. Your new role As a Customer Service Assistant, you will be at...

  • Customer Service Officer

    10 hours ago

    Bournemouth, United Kingdom HAYS Full time

    Temporary Customer service position in Bournemouth/Christchurch with hybrid working Your new company We are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community. They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs...

  • Customer Service Officer

    2 days ago

    Bournemouth, United Kingdom Hays Social Care Full time

    Your new company We are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community. They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs of our community are met. Your new role As a Customer Service Assistant, you will...

  • Customer Service Officer

    2 days ago

    Bournemouth, United Kingdom Hays Social Care Full time

    Your new company We are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community. They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs of our community are met. Your new role As a Customer Service Assistant, you will be at...

  • Customer Service Officer

    1 day ago

    Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyWe are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community. They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs of our community are met. Your new roleAs a Customer Service Assistant, you will be at...

  • Customer Services Advisor

    1 month ago

    Bournemouth, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR236478 **Location**:Kaplan Living Bournemouth **Working pattern**: Full-Time, 5 days per week will include working at weekends **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Administrator

    1 day ago

    Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    My client is looking for 2 Customer Service Administrators to join the team due to internal movement.The role is office based until probation - then hybrid working can be offered£24,000 rising to £25,000 after probation Lovely refurbished offices - working with a great team - family run business Answering operational telephone calls in a professional...

  • Customer Service Support

    4 weeks ago

    Bournemouth, United Kingdom Oyster Recruitment Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of their...

  • Customer Service Advisor

    1 month ago

    Bournemouth, United Kingdom Campus Living Villages Full time

    **Job Title: Customer Service Advisor** **Location: Lyme Regis House, Holdenhurst Road, Bournemouth, Bh8 8FT** **Salary: £22,757.28** **Hours of Work: Average 42 hrs per week, working between 8am and 8pm, on a 4 on - 4 off basis** **Why you should join?** As a leading, global student accommodation provider, we are home to over 11,000 students in the UK...