Contact Centre Service Advisor
6 months ago
Join Sky as a Contact Centre Service Advisor in our Newcastle contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.
It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.
**What you’ll do**:
- Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package_- Learn about our products and how to have great conversations with customers_- Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience_- Be part of a supportive, fun, and friendly customer service team_- Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off_
**What you’ll bring**:
- Brilliant listening skills_- A passion for problem solving_- An ability to empathise and understand customer needs_- A passion for delivering brilliant customer service_
**The Benefits**:
- There are reasons people can’t stop talking about _**_#LifeAtSky_**_ as there’s something for everyone with our fantastic range of benefits:_
**Individual Lifestyle**:
- Free Sky TV, along with discounted broadband, Sky Glass and mobile_
**Health and well being**:
- Subsidised onsite gym or discounts on external gyms_- Cycle to work scheme_- Private healthcare and Digital GP via Aviva_- Dental and other healthcare options_
**Financial wellbeing**- Sky pension plan and Life Assurance which gives you extra peace of mind_
**Share in the Company success**- Annual sharesave scheme and long service awards_- In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities._
**Inclusion**:
**Where you’ll work**
We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Q lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities.
-
Contact Centre Advisor
7 months ago
Newcastle upon Tyne, United Kingdom Lookers Plc Full timeOTE: GBP £30,000.00/Yr. Overview: **Contact Centre Advisor** **Lookers Customer Contact Centre - Newcastle** **Salary: £22,000 Basic - OTE £30,000 uncapped **+ **excellent benefits** **Hours: Monday to Sunday (40 hours per week on a rota basis)** The role is 5 days/40hrs per week with fixed rotational shift patterns set well in advance so you have...
-
Contact Centre Sales Advisor
6 months ago
Newcastle upon Tyne, United Kingdom Page Personnel Full timeA new exciting Permanent Contact Centre Sales Advisor Position in Newcastle! - Working for a reputable business with excellent prospects! **About Our Client**: Page Personnel have just registered a new exciting Permanent Contact Centre Sales Advisor Position working for a reputable business within the Property Sector! No experience required full training...
-
Contact Centre Advisor
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full timeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call centre environment?We are seeking Contact Centre Advisors to join our team in Newcastle, working closely with customers to resolve their queries and concerns.About the Job:In this role, you will be responsible for making outbound calls to existing...
-
Contact Centre Advisor
7 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeIf you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. What do we...
-
Contact Centre Sales Advisor
7 months ago
Newcastle upon Tyne, United Kingdom Sky Full timeJoin us as a Contact Centre Sales Advisor in our Newcastle contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our...
-
Customer Contact Advisor
8 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeThe Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent inbound customer service to customers. The post holder will be supported to gain and manage a diverse portfolio of workstreams...
-
Customer Contact Advisor
6 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeIf you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place...
-
Contact Centre Sales Advisor
6 months ago
Newcastle upon Tyne, United Kingdom EasyHiring Full timeWe are an EasyHiring recruiting company that is looking for cWallsendandidates for our partners for the position of Contact Centre Sales Advisor - Newcastle in Newcastle Upon Tyne for work in Newcastle Upon Tyne. Join us as a Contact Center Sales Consultant in our Newcastle contact center earning £23,400 per annum with additional incentives - you can earn...
-
Contact Centre Advisor
1 month ago
Stratford-upon-Avon, United Kingdom Valpak Ltd Full timeHow will I make a difference?As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. The Contact Centre Advisor (Environmental Compliance Advisor) role is key to the delivery of Valpak’s core business, compliance solutions, and sits at the heart of the business. The...
-
Contact Centre as a Service Manager
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IG Full timeAbout the RoleAs a Contact Centre as a Service Manager at IG, you will play a critical role in driving sales growth and expanding our customer base. Your primary responsibilities will include actively seeking out new sales opportunities, setting up meetings with potential clients, and preparing and delivering presentations on our products and services.You...
-
Nhsbsa Customer Contact Advisor
6 months ago
Newcastle upon Tyne, United Kingdom Brook Street Full timeBrook Street are looking for highly skilled Inbound Customer Contact Advisors to work for the renowned NHS Business Services Authority. You will be working in an award-winning contact centre with global standard accreditation in the last 12 months. Successfully maintained a 2-star company to work for in the Best Companies annual survey. Excellent career and...
-
Contact Centre Operator
6 months ago
Newcastle upon Tyne, United Kingdom DigitalKOG Full timeAbout Us The Role DigitalKOG is a distinguished Digital Marketing Agency with a team of 20 lead-generating experts. Our Customer Contact Centre manages leads generated through our client companies’ websites and initiates outbound leads using customer databases. Our esteemed client roster includes the leading home improvement manufacturer, Conservatory...
-
Customer Service Advisor
7 months ago
Newcastle upon Tyne, United Kingdom Lookers Plc Full timeOTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...
-
Multilingual Contact Centre Advisor
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full timeAbout the CompanyMTrec Ltd Commercial is a leading provider of customer service solutions, and we are currently seeking a skilled and customer-focused French Speaking Customer Service Advisor to join our team.Job SummaryThis role involves handling inbound calls from consumers and distributors, addressing customer enquiries via telephone and email, and...
-
Cloud Contact Centre Manager
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IG Full timeJoin Our Team:At IG, we're committed to empowering businesses to deliver exceptional customer experiences. We're looking for an ambitious New Business Development Manager to lead our sales efforts and drive revenue growth.About the Role:In this exciting role, you'll be responsible for:Identifying and pursuing new business opportunities in the contact...
-
Contact Centre Manager
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Inspired Outsourcing Limited Full timeKey ResponsibilitiesAs a Contact Centre Manager at Inspired Outsourcing Limited, you will be responsible for leading a team of sales agents to achieve exceptional service and compliance KPI's.Your duties will include developing and implementing effective sales strategies, monitoring and evaluating individual and team performance against key performance...
-
Contact Centre Sales Advisor
3 months ago
Staines-upon-Thames, United Kingdom Bupa Full timeJob Description: Contact Centre Sales Advisor Office based role in Staines, Middlesex TW18 3DZ Permanent £25,000 + £500 bonus to be paid on completion of probation Full Time - 37.5 hours per week - Shifts between 8am-8pm (one half Saturday a month) We make health happen As a Contact Centre Sales Advisor, you'll be the voice of Bupa...
-
Contact Centre Advisor
2 weeks ago
Newcastle under Lyme, United Kingdom CV-Library Full timeCustomer Support Specialist/Contact Centre Advisor (Smart Energy Storage Systems) Location: Fully on-site at GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Saturday, with shift times falling between 8:00am – 7:00pm Salary Range: £22.5k - £30k pa DOE and...
-
Contact Centre Manager
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeJob OverviewWe are seeking an experienced Sales Team Lead to join our Contact Centre team. This role involves leading a team to deliver exceptional customer experiences and driving performance in a fast-paced environment.
-
Customer Service Advisor
7 months ago
Newcastle upon Tyne, United Kingdom Digby Morgan Full timesummary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...