Contact Centre Advisor

6 days ago

StratforduponAvon, United Kingdom Valpak Ltd Full time

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. 

The Contact Centre Advisor (Environmental Compliance Advisor) role is key to the delivery of Valpak’s core business, compliance solutions, and sits at the heart of the business. The role presents opportunities for the individual to be involved in cross-departmental work and gain knowledge in other areas of the business, allowing the individual to expand and develop their skill sets. The advisor role will involve working as part of a team of advisors as the initial point of contact for our members and other customers, providing the required level of response, in a professional and efficient manner. Travel to customer meetings and external events is encouraged within the role. As part of the role, there will be the opportunity to get actively involved in a variety of projects, based on business needs. The advisor will have ‘hands on’ customer contact experience, have excellent customer focus and outstanding interpersonal skills. The advisor will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.




Requirements

What will I be doing?

  • Act as first point of contact for all incoming member regulatory queries
  • Deliver advice & technical support to members
  • Be fully aware of and actively promote Valpak’s service offering, liaising with relevant departments as appropriate to find the best solution for the customer
  • Participate and present at member workshops and seminars
  • Process data forms and play a pivotal role in the data round process
  • Develop a detailed knowledge of the data submission process and producer responsibility regulations, with the option to further specialise and hone knowledge in particular areas of interest
  • Personally manage a portfolio of member accounts to ensure that the appropriate level of service is provided

About you

  • Customer service experience in a call centre or professional environment
  • Ability to manage and prioritise own workload, and to multi-task
  • Ability to pick up, retain and deliver technical and regulatory information
  • IT Literate: Word, Excel, Powerpoint
  • Strong communication and negotiation skills
  • Polite and professional at all times
  • Highly numerate and able to analyse complex information
  • Customer focused with drive to provide the highest level of customer satisfaction
  • Positive, proactive, enthusiastic and approachable
  • Excellent interpersonal skills
  • Flexibility and adaptability
  • An interest or experience in environmental issues


Benefits

Benefits & Rewards

  • Dual Location / Hybrid worker Status
  • Participation in our annual Incentive Plan (VIP) - up to 10% bonus
  • 25 days annual leave plus bank holidays
  • Option to buy and sell up to 10 days annual leave
  • Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
  • Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
  • Pension scheme up to 8% employer contribution
  • Access to reward & discount platform
  • Wellbeing initiatives
  • Volunteering day

We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date



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