Contact Centre Advisor

4 weeks ago

Kingston upon Hull, United Kingdom Reach Full time

**Contact Centre Advisor**:
Kingston upon Hull

Up to £22135.50

Full Time

**Home based, full time and part time opportunities available.**

All new starters will be required to take part in a 2 week full-time induction, in person at the Hull office.

Must also be willing to travel to the Hull office as and when required for meetings and training.

**Do you want to join the UKs largest news publisher, Reach plc?**

**If you have a real passion for delivering excellent customer service this could be the role for you**

An exciting opportunity to join our dynamic Home-Based Customer Contact Team. Were the UKs largest commercial news publisher, home to the UK and Irelands most iconic digital platforms, magazines and newspapers. From the Mirror, Daily Express and OK, to our regional titles such as the Liverpool Echo, MyLondon, Birmingham Live and the Manchester Evening News (plus lots more), our brands and the stories we cover are as varied as our people.

Our national Customer Contact Team serves our newspaper sales customers throughout England, Wales and Scotland in relation to general enquiries, cancellations and new subscriptions, as well as managing our digital subscriptions apps. Therefore the ability to deal with a wide range of calls is essential.
- Ability to work at a fast pace and react promptly to all incoming calls with a polite and professional manner
- To demonstrate a high level of accuracy and attention to detail
- Ability to deal with customer enquiries and complaints
- Demonstrate excellent product knowledge to maximise on all sales opportunities
- Subscribing customers to their chosen newspaper
- Dealing with cancellation calls and where possible retaining customers
- Renewing customer subscriptions incl converting a customer onto direct debit (inbound & outbound)
- General subscription queries - incl. financial issues and digital queries
- Maintain working relationships with internal and external customers
- Cooperate with supervisors and managers to achieve a healthy and safe workplace and to take reasonable care of yourself and others

We are looking for positive, enthusiastic individuals with exceptional people skills and the ability to deal with a wide range of customers. Excellent communication skills and the ability to handle objections effectively will help you to succeed in this role. You must be comfortable working in a KPI-driven environment, working towards set targets and objectives. Excellent spelling and grammar is essential and the ability to display excellent attention to detail.

**We are offering a competitive salary and benefits including;**
- ** 25 days holiday per year when you join.** After three, five and ten years service with Reach, youll accrue one additional day of annual leave. We also have a Holiday Purchase Scheme
- ** Giving back day -** an additional days leave each year to support a cause close to your heart
- ** Enhanced family leave -** including maternity, paternity and adoption - and youll be eligible after just six months employment
- As **one of the UKs top 50 Inclusive Employers** everyones invited to join our events, programmes and networks to celebrate diversity and build an environment where all our people can thrive
- ** Wellbeing support -** including a 24/7 assistance programme for you and your nearest and dearest,
- Awesome career opportunities - youll have support from your line manager and a range of learning & development programmes
- ** member of the 30% Club,** a global campaign aimed at increasing gender diversity at board and senior management levels
- ** Help saving for your retirement** - join our pension scheme and well match contributions up to 6%

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