Contact Centre Advisor

7 months ago

Newcastle upon Tyne, United Kingdom Lookers Plc Full time

OTE: GBP £30,000.00/Yr. Overview:
**Contact Centre Advisor**

**Lookers Customer Contact Centre - Newcastle**

**Salary: £22,000 Basic - OTE £30,000 uncapped **+ **excellent benefits**

**Hours: Monday to Sunday (40 hours per week on a rota basis)**

The role is 5 days/40hrs per week with fixed rotational shift patterns set well in advance so you have room to plan. Weekend working is part of the retail experience, and you would be required to work every second weekend with time off during the week.

As a sales customer advisor at our Newcastle Customer Contact Centre you will be working with our vehicle brands. Our contact centre advisors play a crucial role in delivering Lookers first class customer experiences. This is a full-time office-based role where collaboration amongst the team of advisors is essential and continual growth are key to ensuring we create a centre of excellence. The CCC has a friendly and fast paced energetic environment which is perfect for enthusiastic team players.

As a Contact Centre Advisor here at Newcastle CCC you will be reporting to Steven Bell who is a highly experienced contact centre manager. Steven along with the friendly team of advisors and team leaders will be providing ongoing support to ensure that you have the tools needed to perform to the very best of your ability. You will also receive brand specific training which will enable you to progress within the business long term. Options to progress are always available so this is the perfect opportunity to kick-start your motor trade career at Lookers

**Responsibilities**:

- Provide fantastic customer service to all customers enquiring about purchasing a vehicle
- Manage your own workload to ensure leads are followed up and customers are contacted at the correct time
- Work towards manufacturer KPI's
- Provide as much detail on the enquiry to the dealership to allow a fantastic customer experience

Qualifications:
We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less, or different experiences then please be encouraged to apply.

**About Us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop, training guarantee for your first three months.
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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