Contact Centre Service Advisor

3 weeks ago


Newcastle Upon Tyne, United Kingdom Fill Your Specialist Role Full time

Join Sky as a Contact Centre Service Advisor in our Newcastle contact centre earning £18,800 rising to £19,800 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.

It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you'll split your time between home and the office.

**What you'll do**:

- Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
- Learn about our products and how to have great conversations with customers
- Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
- Be part of a supportive, fun, and friendly customer service team
- Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 7.5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off_

**What you'll bring**:

- Brilliant listening skills
- A passion for problem solving
- An ability to empathise and understand customer needs
- A passion for delivering brilliant customer service_

**The Benefits**:
There are reasons people can't stop talking about **#LifeAtSky** as there's something for everyone with our fantastic range of benefits:
**Individual Lifestyle**:

- Free Sky TV, along with discounted broadband, Sky Glass and mobile
**Health and well being**:

- Discounts on external gyms
- Cycle to work scheme
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options_
**Financial wellbeing**:

- Sky pension plan and Life Assurance which gives you extra piece of mind_
**Share in the Company success**:

- Annual sharesave scheme and long service awards _

In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for ourcustomers and in our communities.

**Inclusion**:
**Where you'll work**
We're based in the heart of Newcastle looking onto St James' Park. Close to all main transport hubs, you'll have access to a subsidised canteen and Sky Q lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroomfacilities.

**Why wait?**
To find out more about working with us, search **#LifeAtSky**on social media. **A job you love to talk about**.


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