Contact Centre Sales Advisor

4 months ago

Newcastle upon Tyne, United Kingdom Sky Full time

Join us as a Contact Centre Sales Advisor in our Newcastle contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets.

We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

**What you’ll do**:

- _ _Have great conversations to meet our customer’s needs, letting your personality shine_
- _ _Take inbound calls from customers wanting to make changes to their package or from new customers wanting to join Sky _
- _Be a Sky Ambassador selling the right package to the right customer_
- _ _Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off_

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

**What you’ll bring**:
- A passion for great customer service_- Target driven_- Brilliant at connecting with people_- Ability to understand our customers’ needs_- Creative approach to problem solving_- Willingness to learn new skills_

**What we offer**:
- Regular incentives & rewards_- In-depth sales training, that can be applied to any sales environment_- Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program_

**The Benefits**:
There’s a reason people can’t stop talking about **#LifeAtSky**. There really is something for everyone with our fantastic range of benefits.

**Individual Lifestyle**:

- Free Sky TV, along with discounted broadband, Sky Glass and mobile_

**Health and well being**
- _Subsidised onsite gym or discounts on external gyms_
- _Cycle to work scheme_
- _Private healthcare and Digital GP via Aviva_
- _Dental and other healthcare options_

**Financial wellbeing**
- _Sky pension plan and Life Assurance which gives you extra peace of mind_

**Share in the Company success**
- Annual sharesave scheme and long service awards_

In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities

**Where you’ll work**:
We’re based in the heart of Newcastle looking onto St James’ Park and close to all main transport hubs. Onsite you’ll have access to a subsidised canteen as well as table tennis and pool tables, free tea and coffee, prayer room, bike storage and shower facilities.

**Inclusion**:
**Why wait?**

To find out more about working with us, search **#LifeAtSky **on social media.** A job you love to talk about.

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