Contact Centre Manager

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Inspired Outsourcing Limited Full time
Key Responsibilities

As a Contact Centre Manager at Inspired Outsourcing Limited, you will be responsible for leading a team of sales agents to achieve exceptional service and compliance KPI's.

Your duties will include developing and implementing effective sales strategies, monitoring and evaluating individual and team performance against key performance indicators, and identifying areas for improvement.

Salary: £33,000 basic salary (OTE £40,000-£50,000 per annum)



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

    Job OverviewWe are seeking an experienced Sales Team Lead to join our Contact Centre team. This role involves leading a team to deliver exceptional customer experiences and driving performance in a fast-paced environment.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IG Full time

    Join Our Team:At IG, we're committed to empowering businesses to deliver exceptional customer experiences. We're looking for an ambitious New Business Development Manager to lead our sales efforts and drive revenue growth.About the Role:In this exciting role, you'll be responsible for:Identifying and pursuing new business opportunities in the contact...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IG Full time

    About the RoleAs a Contact Centre as a Service Manager at IG, you will play a critical role in driving sales growth and expanding our customer base. Your primary responsibilities will include actively seeking out new sales opportunities, setting up meetings with potential clients, and preparing and delivering presentations on our products and services.You...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call centre environment?We are seeking Contact Centre Advisors to join our team in Newcastle, working closely with customers to resolve their queries and concerns.About the Job:In this role, you will be responsible for making outbound calls to existing...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Belgravia Health and Leisure Group Pty Ltd Full time

    About the RoleWe are seeking an experienced and skilled Contact Centre Consultant to join our team in NSW. As a Contact Centre Consultant, you will be responsible for delivering exceptional customer service and ensuring quality meets agreed standards.This is a part-time position, requiring you to work on weekdays and weekends. All training is provided, so...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    About the JobWe are currently looking for a skilled Customer Service Representative to join our team in Newcastle Upon Tyne. As a key member of our Assessment Centre, you will be responsible for delivering excellent customer service and ensuring the efficient operation of our day-to-day activities.The successful candidate will have a strong focus on customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

    We are seeking a highly skilled Contact Centre Sales Team Lead to join Greenbean in Newcastle.About the RoleLead a team to deliver exceptional customer experiences in a sales environment.Oversee team member interactions and performance.Implement operational improvements with senior leaders.Your ProfilePrior experience as a Team Leader, preferably in...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

    Job OverviewWe are seeking a highly motivated and results-driven Senior Customer Experience Manager to lead our Contact Centre Sales Team in Newcastle.The successful candidate will have a proven track record of driving performance in fast-paced environments, with a passion for people development, process improvement, and customer experience.As a key member...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

    About the RoleWe are looking for an experienced and results-driven Sales Team Leader to join our Greenbean team in Newcastle.The successful candidate will have a proven track record of leading teams to deliver world-class customer experience and driving business growth. They will be passionate about people development, process improvement, and customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    About the RoleWe are looking for a Call Centre Representative to join our team at EE's contact centre in North Tyneside or Gosforth. As a member of our team, you will play a vital role in delivering outstanding customer service and promoting our brand.ResponsibilitiesYour primary responsibility will be to engage with customers over the phone, addressing...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    Key ResponsibilitiesProvide exceptional customer service to our clients via phone, email, and other channelsDevelop and maintain a thorough understanding of EE's products and servicesWork collaboratively with colleagues to resolve customer complaints and queriesMeet and exceed performance targets, including sales and customer satisfaction metricsThis is a...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time

    About the CompanyMTrec Ltd Commercial is a leading provider of customer service solutions, and we are currently seeking a skilled and customer-focused French Speaking Customer Service Advisor to join our team.Job SummaryThis role involves handling inbound calls from consumers and distributors, addressing customer enquiries via telephone and email, and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Underwriting Ltd. Full time

    About the RoleAs a Full Time Call Centre Agent at Tesco Underwriting Ltd., you will play a critical role in ensuring that our customers receive top-notch service. Your primary responsibility will be to manage high call volumes while maintaining a consistently positive and engaging customer experience.Key responsibilities include taking full ownership of...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom G2 Legal Limited Full time

    Why Choose G2 Legal Limited?We are a leading law firm based in Newcastle City Centre, offering a unique opportunity for a Corporate Solicitor to join our dynamic team.About the RoleThis exciting opportunity will see you managing your own high-quality corporate workload, maintaining direct contact with clients, and contributing to the success of our...

  • Project Manager

    5 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hunter Writers Centre Inc. Full time

    Community Engagement RoleThe Hunter Writers Centre Inc. is seeking a highly skilled and motivated Project Manager to lead the delivery of its programs, focusing on community engagement and participation.This key role will involve developing and implementing programs that cater to a wide range of voices and perspectives, ensuring they are accessible,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Holt Recruitment Ltd Full time

    We are seeking an experienced Estimator to join our team at a reputable Accident Repair Centre in the Gateshead area.Salary: £44,000 per annum plus bonus (up to £47,000)Job DescriptionThe successful candidate will be responsible for inspecting accident damaged vehicles, assessing the full extent of the damage, costs of repair and time frames. They will...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom We are Footprint Full time

    Project Manager OpportunityWe are Footprint, a leading construction business focused on high-tech cleanrooms and data centres. Our ideal candidate is an experienced Senior Quantity Surveyor looking to take their career to the next level on a £50m data centre project.The successful candidate will be based in the North East, working closely with our project...

  • Content Manager

    3 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hunter Writers Centre Inc. Full time

    Hunter Writers Centre Inc. is seeking a skilled Content Manager to join our team.Key ResponsibilitiesCreate and manage engaging content for multiple platforms, including social media, email marketing, and the website.Develop and implement effective digital communication strategies that align with our organisation's goals.Maintain consistent branding and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom G2 Legal Limited Full time

    We are seeking a highly motivated Newcastle City Centre Corporate Attorney to assist our team with various corporate transactional tasks.Key Responsibilities:Support the team in corporate transactional work, including business and share acquisitions and disposals, management buy-outs, corporate refinancing, advising investee companies, group reorganisations,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Inspired Outsourcing Limited Full time

    **Job Overview:**We are seeking a Call Centre Management Specialist to join our team at Inspired Outsourcing Limited. The successful candidate will have a proven track record in sales management, strong leadership skills, and a passion for driving sales performance.The ideal candidate will lead a team of sales agents, develop and implement effective sales...