Clinical Office Team Leader, Cardiology and

6 months ago


Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

Leadership or managerial Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures. Line manage the clinical office staff including appraisals, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness. Deputising for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed.

Provide secretarial help for departmental meetings when necessary take minutes and distribute as appropriate. Co-ordinate the clinical office rota, ensuring cover on a daily basis for the main part of the day (minimum 8am-5pm). Train clinical office staff in all duties required including Cerner use, clinic management and any other relevant system. Provide detailed local office orientation for clinical and administrative staff, working with Band 4s and 3s to ensure this is completed.

Information and reporting To attend PTL meetings with detailed patient level data Produce reports and spreadsheets from these systems as required from Service Manager. Facilitating regular team meetings with clinical office team. Escalate any operational or capacity issues to Assistant Service Manager to ensure compliance with Trust targets and quality of patient care. Assist in investigating PALS and Complaints that are relevant to the clinics and respond as required.

In liaison with the medical lead, compile and communicate all doctors duty rotas to ensure effective use of resources. Ensure gaps in the rota are covered appropriately. Technology or system support Be conversant with Cerner, ICE and LUNA or any other system relevant to your role. Must have working knowledge of these systems for in putting and extracting relevant data.

Undertake all mandatory training as required by the Trust. Service improvement Support the Assistant Service Manager to ensure clinic capacity is maintained to prevent two-week-rule and 18 week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors and Sister, to arrange availability of staff. Review local office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. General responsibilities To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Lead change and the continuous improvement of administrative services within the Trust. Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken. Any other duties relevant to the above tasks.



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