Clinical Office Team Leader, Cardiology and

6 months ago


Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

We are excited to be in a position to offer the role for a Clinical Office Team Leader, to support management in leading administration offices within Cardiology and Haematology.

We are looking for an individual with excellent organisational skills and attention to detail. You must be a team player with the ability to problem solve and work independently.

The successful applicant must be able to lead and motivate teams with a high degree of self-motivation, have experience of people management and a keen attention to detail. Excellent IT skills, knowledge of the Trust systems, experience in RTT and cancer pathways is essential.

Your role will be to support operationally in managing the services, provide clear leadership and ensure delivery against our performance goals. You will work closely with the service managers, clinicians, diagnostics teams and other staff across the Trust.

You will provide proven leadership and expert advice to your teams to help deliver high standards of care and a quality, patient-centered service with an ethos around continuous improvement. You will be self-motivated and able to work semi-autonomously at pace.

You will be effective in managing your time, workload and priorities. You will be highly analytical and confident in managing change within your teams. You will be focused on outcomes and motivated by your drive to deliver the highest quality of care while ensuring the best possible patient experience.

In order to be shortlisted, you will be expected to provide succinct and cleared referenced evidence which demonstrates that you fulfil the essential requirements for the position.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:
Excellent pension scheme and annual leave entitlement

On-site Nurseries

On-site staff cafes

On-site parking

Support in career development

Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

**For more information about a career at ASPH please visit**:
Leadership or managerial
- Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures.
- Line manage the clinical office staff including appraisals, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.
- Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness.
- Deputising for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed.

Provide secretarial help for departmental meetings when necessary take minutes and distribute as appropriate.
Co-ordinate the clinical office rota, ensuring cover on a daily basis for the main part of the day (minimum 8am-5pm).
Train clinical office staff in all duties required including Cerner use, clinic management and any other relevant system.
Provide detailed local office orientation for clinical and administrative staff, working with Band 4s and 3s to ensure this is completed.

Information and reporting

To attend PTL meetings with detailed patient level data
Produce reports and spreadsheets from these systems as required from Service Manager.
- Facilitating regular team meetings with clinical office team.
- Escalate any operational or capacity issues to Assistant Service Manager to ensure compliance with Trust targets and quality of patient care.
- Assist in investigating PALS and Complaints that are relevant to the clinics and respond as required.
- In liaison with the medical lead, compile and communicate all doctors’ duty rotas to ensure effective use of resources. Ensure gaps in the rota are covered appropriately.

Technology or system support

Be conversant with Cerner, ICE and LUNA or any other system relevant to your role. Must have working knowledge of these systems for i



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