Team Leader, Endoscopy

7 months ago

Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

The role will involve day to day management of the Endoscopy administrative team, and provide operational management support to the Diagnostics, Therapeutics, and Cancer Services Division. You will be expected to lead and direct administrative staff in terms of workload, training, and troubleshooting. The Clinical Office Team Leader will act as an essential point of contact for clinical office staff and all patients waiting for an Endoscopy procedure.

We are looking for someone with good knowledge of the national 18 week and cancer targets, experience in operational management or of leading teams, ideally within the NHS, who is enthusiastic and willing to learn and has a positive approach to challenges. You will need to have high level of organisational skills and be able to communicate with a wide range of health care professionals as well as patients and their relatives.

Direct line management of your administrative team including annual leave, appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.

Facilitating regular team meetings and 1 to 1 meetings with clinical office team.

Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken.

Provide detailed local office orientation for clinical and administrative staff, working with Band 4s and 3s to ensure this is completed.

In liaison with the ASM, help support the coordination of the Service Plan to ensure effective use of resources based on service needs. Respond to emergency situations including sick leave, absence, and unforeseen medical situations.

Deputising for the ASM during periods of leave only for appropriate/specific tasks and as agreed.

Train Endoscopy staff in all duties required including PAS use, list management and other IT solutions.

Will cross cover within the Endoscopy leadership team where needed.

Provides moral and ethical leadership to all members of staff.

Actively acts to empower staff by encouraging, enthusing, and providing relevant feedback.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.

We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.

Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures.

Support the ASM to ensure clinic capacity is maintained to prevent both diagnostic and cancer breaches and request additional lists, liaising directly with the clinicians, where necessary.

Undertake appropriate projects as directed by ASM and Service Manager.

Escalate any operational or capacity issues to the ASM to ensure compliance with Trust targets and quality of patient care.

Assist in investigating PALS and Complaints that are relevant to the service and respond as required.

Ensure lists are not overbooked and as necessary lists are covered during times of annual leave/sickness.

Provide secretarial help for departmental/MDT meetings when necessary take minutes and distribute as appropriate.

Manage the follow up lists and follow-up waiting lists so patient’s procedures are booked in a timely and appropriate manner.

Ensure that the Trust’s Joint Access Policy is adheres to in everyday working

Liaise directly with patients on Endoscopy queries or cancellations giving non-clinical advice only.

Liaise with GPs and staff as required for all clinic sites in relation to Endoscopy enquiries.

Work with administrative teams to improve their performance. In particular that they have the appropriate resource, processes and training to ensure all admin tasks are completed on time.

Ensure clinical office post is dealt with effic

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