Clinical Office Administrative, Respiratory
7 months ago
An exciting opportunity has arisen for a Band 3 Clinical Office Administrative to join the Respiratory Lung Function team for 30 hours a week.
We are seeking an enthusiastic and highly motivated team player to join our clinical office. You should be well organised, flexible, as well as having good organisational skills and attention to detail, with a friendly telephone manner.
This role requires the post holder to have excellent clerical skills and to be able to communicate effectively and with a professional manner with both patients and staff.
The role will provide a comprehensive administrative service to the consultants, their medical team and their administrative colleagues. The job includes ensuring clinic reports are accurate and sent in timely manner to patients, GP’s and consultants. The role includes outpatient pathway management and ensuring that all outpatients are correctly followed up. The post holder will provide high level of administrative support, to the clinical members of the team, and work/liaise with other teams’ secretaries and departments where appropriate to ensure efficient patient-care service delivery is met.
The post will be based at both Ashford and St Peter’s Hospitals depending on service requirements.
- Organise their workload with the Physiologists and Teams, co-ordinating with other Clinical Office Administrative Co-ordinators to ensure that an efficient service is provided.
- Act as an essential point of contact for patients and work closely with clinicians, physiologists and other specialities.
- To work with all members of the Patient Pathway Team to ensure that pathways are actively managed, and any clinic bookings are made in line with the Trust’s Access Policy.
- Exercise initiative and carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work.
- It is expected that Clinical Office Administrative Co-ordinators are fully able to fulfil the role of the Clinical Office Administrator.
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.
1. To liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
2. To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment.
3. Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team.
4. To highlight any potential breaches or delays in the patient’s pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trust’s escalation policy.
5. To liaise directly with patients to book, cancel, and rebook any outpatient appointments.
6. To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments.
7. Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Prism/ Cerner. Clinical Lead
Respiratory
Physiologist
B3 Clinical Office
Administrative
Co-ordinator
B3 Clinical Office
Administrative
Co-ordinator
Assistant Service
Manager
Team Leader
8. Dispose of outstanding uncashed clinic outcomes on Prism/Cerner.
9. Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers.
10. Manage chang
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