Clinical Office Administrator, Gastroenterology

6 months ago


Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

The main responsibilities are; 1.Work as part of the administrative team to ensure that clinic letters are downloaded, printed and proof read using the transcription service. Once letters are approved by clinicians, send-off (electronically or by post).Ensure any clinic outcomes are passed to the Clinical Office Administrative Co-ordinator for actions (e.g. add to waiting list). 2.

To ensure that clinic appointments are used effectively and efficiently with appropriate bookings made according to the type and urgency of treatment required.3. To send any relevant paperwork or telephone patients informing them of an appointment time/changes and any other relevant information pertinent to their appointment. 4.Use of the Trusts Evolve system, which manages Electronic Medical Records. Preparing documents for scanning by creating appropriate cover sheets and delivering notes to the scanning department.

Action daily reports that show appointment cancellations or require those that require rebooking in order to maximise clinic utilisation. 8.Demonstrate an understanding and reassuring manner when dealing with patients and their relatives. 9. To update the waiting list records as required.

10.Exercise independent judgement and initiative when problems arise taking the necessary action to resolve the problems or referring to the appropriate person. 11.Undertake all mandatory training as required by the Trust. 12.To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.



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