Clerical Officer

2 weeks ago


Newcastle upon Tyne, United Kingdom Gateshead Health NHS Foundation Trust Full time

Job Purpose Undertake a range of duties at reception desk to ensure an efficient and effective administration service to patients and staff of the department. Dimensions Make appointments for patients and managing the appointment system for outpatient physiotherapists using Patient Administration System (PAS) within eRecord, Medway or SystmOne. Meet and greet patients at the departments reception desk ensuring they are clerked in and out of physio clinics appropriately using the PAS system or SystmOne. Receive and make telephone calls to and from patients and staff taking messages appropriately and dealing with queries accordingly.

Computerised recording and registration of all patient data. Support the upkeep and development of department information using information technology and word processing skills. Maintain effective filing systems for departmental information Manage service electronic mail boxes. Arrange interpreting service appointments for patients.

Undertake duties to cover for annual leave and sickness of other team members.



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