Administration Assistant
3 weeks ago
Job summary
We are looking for a band 2 clinical assessment service administration assistant to support the smooth running of the service. This is a full time month post to cover maternity and includes working out of hours, weekends and bank holidays until January 2025Duties include booking patient appointments and ensuring the smooth running of the clinical assessment administration at our Bernicia House site- NEAS HQ.
Main duties of the job
Booking patient appointments for our clinical assessment service, speaking to patients on the phone. Processing police requests. General admin tasks
Good administration skills, high level of attention to detail, good computer skills, empathy and a good telephone manner are required.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Job description
Job responsibilities
For a detailed description of the main duties & responsibilities associated with the role please refer to the Job description
Person Specification
Education,Qualifications & Training
Essential
Maths GCSE (Grade C and above)/O Level or equivalent English GCSE(Grade C and above)/O Level or Equivalent
Desirable
European Computer Driving License (ECDL) CLAIT
skills,abilities & personal attributes
Essential
Prioritising own workload and the ability to work alone. Ability to engage with customers /public, Self-motivated Excellent communication and team building skills at all levels within the organisation. Good negotiation skills. Good standard of numeracy/literacy. Strong organisational/prioritisation qualities including the management of electronic and paper based filing systems and complex data storage/access systems.
knowledge & Experience
Essential
Ability to work using their own initiative and manage own work loads Computer literate with a good understanding of spreadsheets and Microsoft Office Experience of managing electronic diaries General Office procedures
Desirable
Previous recent clerical experience including experience of taking and transcribing formal minutes-
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