Customer Service Representative

3 months ago

Farnborough, United Kingdom Flexible Staffing Solutions Full time

**Customer Service Executives** **- Full Time**

**Location**:Farnborough

**Salary**:£11.73 to £13.07 per hour, plus performance rewards

We are looking for experienced and self-driven Customer Service Advisors to join our client, a hugely successful and growing fintech company with customers in the UK and USA.

Your role will be to provide a consistent, friendly, knowledgeable, and over-all efficient customer service experience to customers.

**Working hours**

There are two set shift patterns to choose from:
Option 1) Sun & Mon 8-4, Tues 10-6, Weds 8-4, Thurs 10-6

Option 2) Mon-Fri 2-10

Please note - these are fixed shift patterns; therefore you must be able to commit to at least one of the above options in order to be considered.

All positions come with a starting salary of £22,800, rising to £25,480, then there are progression opportunities to move to supervisor level.

**What you’ll do**
- Prompt attention to queries and comments made via social media
- Answering general technical queries about the website and mobile app
- Answering queries regarding customer statements and financial activity
- Providing a friendly, helpful advice to both parent and child account holders
- Administrative tasks (monitoring risk alerts, one-off tasks etc.)
- Support Member Services Management
- Customer call backs
- Responding to social media contacts in Facebook & Twitter & Instagram

**What we’re looking for**

As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.
- GCSE grade C or equivalent in Maths and English (essential)
- Strong written and verbal skills
- Ability to work independently
- Excellent phone manner
- Excellent organisational skills
- Happy working in a committed, busy, team environment
- Strong IT and computing skills
- Working knowledge of Excel & Word

**Employee perks & benefits**
- 30 days of holiday (including all but 3 public hols)
- Your Birthday Day off
- Excellent training with ongoing learning and development throughout your career
- Free tea, coffee and loads of fruit
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
- Helpful and collaborative team where your ideas are welcomed
- Great Company Days Out, incentives such as our legendary Christmas parties and Company meet up
- Long Service awards - 3 years and 5 years
- Family-Friendly leave policies
- Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
- Workplace pension scheme
- Death in service
- Enhanced maternity leave
- Paternity leave
- Westfield Cash Health Plan (for you and your children)

**Applications**

Key words

**Job Types**: Full-time, Permanent

**Salary**: £22,800.00-£24,960.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Farnborough: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service (preferred)

Work Location: In person

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