Customer Service Representative

5 days ago


Farnborough, Hampshire, United Kingdom Wickes Building Supplies Limited Full time

About Us

Wickes Building Supplies Limited is a leading retailer of building materials and home improvement products. We are committed to providing our customers with an exceptional shopping experience and a wide range of products to help them achieve their DIY and home improvement goals.

The Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing excellent customer service and ensuring that our customers have a positive shopping experience.

Key Responsibilities

  • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner.
  • Assist customers with product selection and provide recommendations to help them achieve their DIY and home improvement goals.
  • Process transactions and handle customer payments in a secure and efficient manner.
  • Maintain a clean and organized store environment and ensure that all products are properly displayed and stocked.
  • Work collaboratively with other team members to achieve sales and customer service goals.

What We Offer

We offer a competitive salary and benefits package, including a bonus scheme, save-as-you-earn scheme, contributory pension scheme, and colleague discount. We also offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.

Why Join Us

We are committed to creating an inclusive workplace where our colleagues feel valued and supported. We offer flexible working arrangements and a range of benefits to help our colleagues achieve a better work-life balance. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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