Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Inn in Farnborough. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process payments, handle guest complaints, and maintain accurate records.
- Collaborate with the housekeeping team to ensure rooms are prepared and ready for guests.
- Participate in ongoing training and development to enhance your skills and knowledge.
What We Offer:
- Competitive hourly rate
- Opportunities for career growth and development
- Comprehensive training program
- Whitbread Benefits card, offering discounts on Premier Inn rooms and Whitbread Restaurants
- Pension and saving schemes
- Discounts on shopping, travel, and other services
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and knowledge of hotel operations
- Availability to work a variety of shifts, including mornings, afternoons, and evenings
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