Customer Service Representative
3 days ago
Our client, a leading business in the industry, is seeking a highly skilled Customer Service Representative to join their team. As a key member of the Client Liaison team, you will be responsible for providing exceptional customer service and support to clients and prospects.
Key Responsibilities:
- Manage inbound and outbound customer service, responding to client inquiries and resolving issues in a timely and professional manner.
- Generate high-quality appointments with clients, utilizing strong communication and negotiation skills.
- Develop and maintain strong relationships with clients, providing personalized support and guidance.
- Collaborate with the team to achieve sales targets and improve customer satisfaction.
- Provide regular performance reports, highlighting areas for improvement and suggesting solutions.
Requirements:
- Excellent communication and interpersonal skills.
- Strong customer service skills, with the ability to manage and overcome objections.
- Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
- Proficiency in using technology to manage customer interactions and data.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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