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Customer Service Representative

2 months ago

Farnborough, Hampshire, United Kingdom WebHelp UK Full time

Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled Customer Service Advisor to join our team at WebHelp UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and efficient manner.

Key Responsibilities:

  • Manage customer complaints and resolve issues in a professional and courteous manner
  • Investigate and resolve customer complaints, using your exceptional communication skills to support customers
  • Take ownership of each customer's concern and become their primary contact
  • Correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner
  • Retail customers and foster loyalty by building trust, forging positive relationships, and delivering on promises
  • Become an expert in our client's brand, products, processes, policies, and systems
  • Deliver a memorable and unique customer support experience that reflects the premium quality of our client's brand

Requirements:

  • Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels
  • Previous experience in a contact centre dealing with complaints is desirable
  • Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro
  • Excellent organizational skills, with the ability to coordinate tasks in a high-volume, deadline-oriented environment
  • Superb written and verbal communication skills, with a dash of charm and wit
  • Stellar interpersonal and negotiation skills
  • Multitasking prowess and the ability to handle high volumes
  • Expert objection handling skills