Customer Service Representative

4 weeks ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time
Customer Service Representative

At Mulberry Recruitment, we are seeking a skilled Customer Service Representative to join our client's friendly team in the Fintech industry. The ideal candidate will be consistent, friendly, and knowledgeable, with the ability to deliver excellent customer service to all customers.

Daily Duties:
• Answer customer enquiries via email, telephone, and Live Chat queries
• Prompt attention to queries and comments made via social media
• Answering general technical queries about the website and mobile app
• Answering queries regarding customer statements and financial activity
• Providing a friendly, helpful advice to both parent and child account holders
• Administrative tasks (monitoring risk alerts, one-off tasks etc.)
• Support Member Services Management
• Customer call backs
• Responding to Social Media contacts in Facebook, Twitter, and Instagram

Requirements:
• Strong written and verbal skills
• Ability to work independently
• Excellent phone manner
• Ability to be flexible in a role
• Excellent organisational skills
• Happy working in a committed, busy, team environment
• Good technical skills happy to learn new systems
• Working knowledge of Excel & Word

Benefits:
• Workplace pension plan
• 30 days of holiday (including all but 3 public holidays)
• Health cash plan
• Excellent Induction & onboarding

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