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Customer Service Representative

2 months ago

Farnborough, Hampshire, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Inn in Farnborough. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain accurate records.
  • Collaborate with the housekeeping team to ensure rooms are prepared and ready for guests.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • Competitive hourly rate
  • Opportunities for career growth and development
  • Comprehensive training program
  • Whitbread Benefits card, offering discounts on Premier Inn rooms and Whitbread Restaurants
  • Pension and saving schemes
  • Discounts on shopping, travel, and other services

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel operations
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings