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Customer Service Representative

2 months ago

Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

Job Summary

Mulberry Recruitment is seeking a highly skilled and experienced Part Time Customer Service Executive to join our client's friendly team in the fintech industry. As a key member of the customer service team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and live chat.
  • Answer general technical queries about our website and mobile app.
  • Respond to customer queries regarding account statements and financial activity.
  • Offer friendly and helpful advice to both parent and child account holders.
  • Monitor and respond to customer comments and feedback on our website and social media channels.
  • Perform administrative tasks, including monitoring risk alerts and completing one-off tasks.
  • Make customer call backs to ensure satisfaction and resolve any issues.

Requirements

  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Excellent phone manner and customer service skills.
  • Flexibility to adapt to changing priorities and workloads.
  • Excellent organizational skills and attention to detail.
  • Ability to work in a fast-paced, dynamic environment.

What We Offer

Mulberry Recruitment is committed to providing a supportive and inclusive work environment. As a Part Time Customer Service Executive, you will have the opportunity to work with a talented team and develop your skills and expertise in customer service and support.