Flexible Customer Support Representative

3 weeks ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time £13
Position Overview

Role: Part-Time Customer Support Representative
Compensation: £80 per hour

Mulberry Recruitment is seeking a dedicated and proactive Part-Time Customer Support Representative to join our dynamic team. This role involves engaging with customers primarily in the United States, providing exceptional service and support.

Key Responsibilities
  • Responding to inquiries via email, phone, and live chat.
  • Addressing general technical questions related to the online platform and mobile application.
  • Assisting customers with their account statements and financial transactions.
  • Offering friendly and informative guidance to both primary and secondary account holders.
  • Performing administrative duties, including monitoring alerts and completing various tasks.
Qualifications
  • Excellent communication skills and a professional phone demeanor.
  • Flexibility to adapt to various responsibilities within the role.
  • Proficient in Microsoft Excel and Word.
Benefits
  • 30 days of annual leave, inclusive of public holidays.
  • Special day off for your birthday.
  • Regular salary evaluations.
  • Access to salary sacrifice programs, including a Cycle to Work scheme and pension plan.
  • Recognition for long service.
  • Complimentary beverages and a variety of fresh fruit.
  • Family-friendly leave policies.
  • Discounts on entertainment, dining, and shopping through a rewards program.
  • Enhanced maternity leave options.
  • Health plan benefits.
  • Annual leave carryover of up to 5 days.


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