Flexible Customer Support Representative
3 weeks ago
Role: Part-Time Customer Support Representative
Compensation: £80 per hour
Mulberry Recruitment is seeking a dedicated and proactive Part-Time Customer Support Representative to join our dynamic team. This role involves engaging with customers primarily in the United States, providing exceptional service and support.
Key Responsibilities- Responding to inquiries via email, phone, and live chat.
- Addressing general technical questions related to the online platform and mobile application.
- Assisting customers with their account statements and financial transactions.
- Offering friendly and informative guidance to both primary and secondary account holders.
- Performing administrative duties, including monitoring alerts and completing various tasks.
- Excellent communication skills and a professional phone demeanor.
- Flexibility to adapt to various responsibilities within the role.
- Proficient in Microsoft Excel and Word.
- 30 days of annual leave, inclusive of public holidays.
- Special day off for your birthday.
- Regular salary evaluations.
- Access to salary sacrifice programs, including a Cycle to Work scheme and pension plan.
- Recognition for long service.
- Complimentary beverages and a variety of fresh fruit.
- Family-friendly leave policies.
- Discounts on entertainment, dining, and shopping through a rewards program.
- Enhanced maternity leave options.
- Health plan benefits.
- Annual leave carryover of up to 5 days.
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