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Customer Service Representative

2 months ago

Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

Job Summary:

Mulberry Recruitment is seeking a highly skilled Client Support Specialist to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage inbound and outbound customer inquiries, providing timely and effective solutions to client issues.
  • Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Collaborate with internal teams to resolve client issues and improve overall customer experience.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve client support and services.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High level of accuracy and attention to detail.
  • Proficiency in Microsoft Office and other relevant software.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a leading recruitment agency and make a real impact on our clients' businesses.