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Customer Service Representative

2 months ago

Farnborough, United Kingdom AVANT RECRUIT Full time
Customer Service Representative

Avant Recruit is excited to collaborate with a leading company in the Automotive Sector. We are currently on the lookout for a Customer Service Representative to join their team. This position is permanent and comes with a comprehensive benefits package and a competitive salary.

Key Responsibilities:
  • Scheduling MOTs, services, and various repair tasks
  • Keeping clients informed about the progress of their vehicles while in the service center
  • Engaging with customers both in person and over the phone to ensure a top-notch customer experience
  • Promoting additional products, services, and accessories to enhance customer satisfaction
  • Providing guidance on warranty coverage and procedures
  • Maintaining precise and current records in the internal system

Ideal Candidate Profile:
  • A strong enthusiasm for customer service
  • Exceptional communication abilities
  • Capability to establish rapport with clients
  • Previous experience in the automotive sector, ideally within a dealership setting
  • Familiarity with Kerridge or similar dealership management systems is a significant advantage

Compensation and Benefits:
  • Basic salary ranging from £30,000 to £32,000 plus performance bonuses
  • Bonus structure with an OTE of £38,500
  • Enhanced holiday entitlement
  • Vehicle schemes
  • Critical illness insurance
  • Life insurance
  • Pension plan

If you possess the requisite skills, knowledge, and experience, and are seeking a fulfilling opportunity, we encourage you to consider this Customer Service Representative position.