Contact Centre Representative

2 weeks ago


Remote, United Kingdom REVIV Full time

_REVIV are the world’s largest company for providing personalized nutritional solutions for health. Operating in over
40 countries, across 90 clinic locations, REVIV’s services include genetic analysis, biomarker analysis and surveillance, vaccination, PO, IV & IM nutrition, and elective hydration.
These services aim to prevent the development or further advancement of ageing and disease processes in the body. Our focus is to preserve the health of our customers, looking holistically at all relevant areas of their life, that impact their health._

**Job Title: Contact Centre Representative**

**Overall Responsibility**:
As a Contact Centre Representative within REVIV’s Global Contact Centre team you will utilize your knowledge, experience and expertise to deliver a world class and efficient customer service to all customers and partners of REVIV globally. Mainly focusing on our UK Retail health clinics, but supporting the global vision.

**Key Areas of Responsibility**:

- Ensure that all inbound customer contact is responded to in a timely and robust manner.

Inbound contact types supported via the Global Contact Centre will include;
− Customer complaints
− Requests for support from external users of REVIV’s technology services and solutions.
− Request for support from global clinic teams in respect REVIV’s core systems or products
− Queries from REVIV Genetics customers
- Proactively seek opportunities to improve processes and procedures to maximise customer satisfaction and efficiency
- Build great rapport over the phone, accurately identifying customer needs and offering effective resolution
- Outbound customer contact to support sales/revenue campaigns and opportunities.
- Ensure achievement of REVIV Contact Centre KPI’s
- Report performance against REVIV Contact Centre KPI’s
- Develop and maintain a detailed knowledge on all REVIV services to ensure customers are informed correctly.
- Build long lasting professional relationships with both internal and external customers that will exceed their expectations.

To undertake any other tasks that may be relevant to the role as delegated by the Contact Centre Manager

**Key Skills**

Your role as a Contact Centre Representative will require you to be an outgoing and confident communicator who is happy to work in a dynamic and diverse environment. The nature of the business requires an individual who is willing to learn and wants to progress within a forward thinking and market leading company.
- Confident, professional and pro-active worker
- Excellent planning & organization skills
- Attention to detail and high levels of accuracy.
- Problem-solving and decision-making skills.
- The ability to communicate with customers in an easy-to-understand and efficient way.
- Excellent written and verbal communication skills.
- Proven ability to use Microsoft Office tools to a high standard
- To work effectively in a fast-paced environment
- Adaptable to change and willing to embrace new ideas.

**Experience**
- 1 years’ experience working in a customer service or sales environment
- Experience working in a healthcare related company preferred

REVIV Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, REVIV Global complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**Job Location**:Homebased working

**Company**:Medical

**Employment Status**:6 month initial contact with the potential to move to permanent

**Hours**:40 Hours Per Week - TBC on a rota basis over a 7 day period

**Salary**:£19,000 - £23,000 Dependent on experience

**Holidays**:25 days plus Bank Holidays

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £19,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Wellness programme
- Work from home

Schedule:

- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- customer service: 1 year (preferred)

Work Location: Remote



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