Contact Centre Agent
4 weeks ago
**Job Purpose**
**Key Responsibilities**
- Promotes MSC Cruises products and services to generate revenue
- Assists clients with specialist support and after-sales service, such as reservations changes, purchase of additional services, and special requests
- Provides relevant information to clients to enhance customer service and loyalty
- Assists clients with their online booking and other web queries
- Reports customer feedback on web functionalities and content
- Assists with in-house support and training of new staff, when required
- Participates in specific operational projects, as required
- Assists when instructed by the Contact Centre Supervisor or Team Leader in their absence on other inbound channels where there is a business need (including support for inbound telephone calls)
**Job-Requirements: skills, competencies, experience**
- Fluent English, oral and written.
- Educated to ‘GSCE’ level standard or equivalent
- Very good knowledge of Microsoft Office package
- A track record in the travel industry either in retail or tour operations/airline reservations preferable
- Good geographical knowledge particularly areas featured in MSC Cruises product
- Organisation and prioritisation skills
- Ability to work flexibly to the needs of the business and under pressure
- Ability to think outside the box and be open to new challenges
- Flexibility to attend suppliers training events and/or educationals
- Excellent verbal and written communication skills.
**Information about visa requirements if any**
Right to work in the UK
**Job Type**: Permanent
**Benefits**:
- Company pension
Schedule:
- Day shift
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
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