Fluent Spanish Speaking Contact Centre Agent

2 weeks ago


Remote, United Kingdom Havas Faze Full time

**About Havas Faze**:
Recruiting and retaining patients is hard. Really hard. But, we create clinical trials that are richly human, we cut through, hit home and make patients feel part of something vital and empowering.

We use emotional insight and people-centred design to build consistent, connected campaigns, from finding participants to completing the study.

We start relevant conversations, iron out obstacles and give patients the tools and support they need to stay the course.

We make every patient feel more engaged and more valued, so every trial has more chance of success.

**About The Role**:
Eligible referrals will then be scheduled with a study site for further eligibility determination and monitored to ensure site follow up.

The goal is to reduce site burden by providing qualified individuals who are interested in participating in a clinical research study.

**Main duties of a Contact Centre Agent**:

- Qualifying potential clinical trial referrals
- Contacting a high a volume of potential clinical trial referrals, in-line with contact targets
- Working to a pre-defined call script
- Using and maintaining our proprietary software and systems throughout the referral process
- Calling clinical trial sites to follow up and obtain the status of clinical trial referrals
- Providing basic technical support to clinical trial sites
- Administration of internal and client reports
- Providing outstanding customer care
- Collaborate with other agents and the management team
- Work to high levels of confidentiality
- Full training and equipment will be provided

**Important Details**:
**Previous experience of working in a Contact Centre is essential for this role.**
- Hours: Monday - Sunday between the hours of 1pm - 3am
- Shifts on rotation, include:

- 1pm - 9pm
- 4pm - Midnight
- 7pm - 3am
- Pension auto enrolled into a Havas Lynx Group pension scheme
- Holiday pay 12.04% on top of your worked hours (paid quarterly)
- **This is a Zero Hours contract due to the nature of our business however currently recruiting due to high demand.**:

- **Must be based in the UK and eligible to work in the UK. Right to work information will be requested for all applicants.**

**Who we are looking for**:

- People with contact centre experience who want a fully remote role speaking to different people around the world.
- Motivated individuals who thrive on a job well done
- If you have medical / clinical trials experience this is advantageous but not essential
- People who are confident speaking to potentially vulnerable customers, who are patient and empathetic.

**Job Type**: Zero hours contract

Pay: £15.00 per hour

Expected hours: 15 - 35 per week

**Benefits**:

- Company pension
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: Remote

Expected start date: 05/08/2024



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