Band 3 Quality Coordinator Administrator

6 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
The post holder is a key member of the Facilities and Sterile Service Decontamination/CEDU
team and is expected to ensure that high quality administrative and secretarial support is
provided at all times whilst enabling and supporting the management teams in both these
areas.
Quality systems and general secretarial/administration duties to enable them to assist both;
the CEDU Manager in achieving BSI accreditation and supporting the Trust Decontamination
Manager.
The position is 37.5 hours per week, with a possible weekend (due to Audit)

**Main duties, tasks & skills required**:
The post holder is a main point of contact for the Decontamination Senior Management team at Heartlands Hospital and the Sterile Service Department.

The role will include providing joint on-site general administrative support to the Head of Decontamination and Head of Contracted Service; dealing with all relevant queries and complaints whilst ensuring they are responded to in a timely manner.

The post holder will support the Quality Coordinator in maintaining the Quality Management System in CEDU at HTC, GHH and SH ensuring that relevant policies and procedures adhere to the British Standard for Medical Devices. They will also be responsible for administering and authorising the Trust finance and procurement systems. This includes administering revenue payments to suppliers for Sterile Service Decontamination/CEDU team.

They will be expected to prioritise their own workload, work independently within the Sterile Service Decontamination/CEDU teams.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites

**Desirable**:

- Ability to work under pressure and deal with stressful situations

**Disclosure and Barring Service Check**:

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