Band 3 Team Administrator

7 months ago

Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

LEARNING DISABILITIES SERVICE - CENTRAL HUB, RIVERSIDE LODGE

Permanent Team Administrator Band 3, part-time 16 hours per week

We have an exciting opportunity for a Permanent Post Band 3 in the Learning Disabilities Service.

The Learning Disabilities Service provides a range of services for people in the West Midlands to assist them in managing their learning disabilities. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.

Provide a meet and greet service to all who access the department ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book.
Deal with routine correspondence, using own initiative and within the scope of the post. Producing typed routine and non-routine letters reports, agenda’s and minutes to a high standard as requested by managers and clinicians.
Type clinical correspondence as required and requested by Team Administrators, Managers and Clinicians
Respond to and take telephone enquiries, communicating accurate messages, when appropriate. Queries should be passed to the appropriate staff members in a timely fashion.
Develop good communications with staff at all levels ensuring information requests and correspondence are dealt with efficiently and effectively.
To be responsible for the preparation of draft agenda’s, taking minutes/action notes, and provide other high standard service support for meetings as required ie Admin team meetings, Operational Meetings, MDT and team meetings.

Working with and supporting other administrative colleagues as and when required.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

The Learning Disabilities Service provides a range of services for people in the West Midlands to assist them in managing their learning disabilities. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.

The post holder will provide a high level administrative and business support on a day to day basis, contributing to the efficient and effective running of all administrative and office systems, adhering to Standard Operating Procedures, where appropriate, within the Learning Disabilities Service.

Provide a meet and greet service to all who access the department ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book.

Deal with routine correspondence, using own initiative and within the scope of the post. Producing typed routine and non-routine letters reports, agenda’s and minutes to a high standard as requested by managers and clinicians.

Undertake data input as required on appropriate information systems.

Type clinical correspondence as required and requested by Team Administrators, Managers and Clinicians

Provide support with the patient pathway process as per the electronic patient record system (Rio), as and when required eg referrals, clinical coding, appointments, domiciliary visits, questionnaires, assessments/clinic lists, prescription. Notify manager/clinician of potential or real delays for a patient in the pathway particularly with regard to the RTT status..

Respond to and take telephone enquiries, communicating accurate messages, when appropriate. Queries should be passed to the appropriate staff members in a timely fashion.

Ensure that answer machines are played regularly and that all messages are actively dealt with and communicated.

Support in planning meetings / events, venues and clinic room bookings required for patients, staff and visitors.

Open, date stamp and distribute post, (this may also include parcels and delivery of goods) on a daily basis for identified staff within the hub. Where approp

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