Band 3 Team Administrator

7 months ago

Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

Birmingham Community Health Care Trust is seeking to appoint an enthusiastic and motivated individual to support the School Nursing team based at Hob Moor Road Health Centre on a 12 months fix term contract. The post holder will have experience as an administrator and will be expected to support systems and processes in the team which underpin the smooth running of the office. It is therefore, essential that you possess excellent organisational skills, communication skills and are proficient with IT systems.

To support you in this role you will have access to the Trust Induction programme and on-going learning and developmental opportunities.
- NVQ 3 - Business Administration or equivalent
- Competent computer skills and a sound knowledge of IT Packages
- Excellent Customer Service Skills

To be the primary point of contact for liaison within the clinical Team, giving information and guidance to patients, carers, relatives and staff, appropriate to the role.

To work on own initiative and organise their own workload without direct supervision on a daily basis to ensure deadlines are met and to enable compliance with all Policies and Procedures.

To undertake a comprehensive range of administrative duties.. Ensuring all administrative information is recorded accurately in order for the efficient operation of the Service.

The post holder will undertake a range of clerical duties including using a PC for word processing and data inputting.

The post holder will be responsible for effective, efficient and high quality provision of administrative support to Birmingham School Health Support Service

The position requires some contact with members of the public, GPs, departments within the Trust and external agencies such as school teachers. The post holder needs to have the ability to work to tight deadlines and be able to prioritise their work load. They will need to demonstrate an ability to work well within a team environment whilst also being able to work independently using their own initiative.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
1. Provide general non-clinical advice, information and guidance to users, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of your Team
2. Provide and receive routine information to colleagues from users, parents, carers, the public and or other external contacts always adhering to all the relevant policies and procedures including Patient Confidentiality and Data Protection
3. Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times and ensuring standards for customer services excellence are met
4. Responsible for data entry, text processing or storage of data, utilising manual or computerised data entry systems within agreed timeframes, bringing to attention any delays and inaccuracies
5. Upload documents to the electronic patient record in a timely manner
6. Provide clerical support to the Clinical Team
7. Produce a range of documents including minutes and ad-hoc statistical information upon request.
8. Making bookings and cancellations e.g. training places, rooms and interpreters
9. Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner
10. Accessing and verifying information from various internal and external sources.e.g. electronic Health records, General Practitioners, Education, Social Care and external agencies from other sectors
11. Send out appointments and letters as appropriate
12. Undertake general administrative duties as requested
13. Maintain day to day functioning of all office equipment
14. Maintain an Equipment Log and ensure office and all relevant clinical equipment are serviced as necessary
15. Liaise with the appropriate estates/facilities provider to ensure that day-to-day repairs and maintenance is carried out where required. Reporting and tracking

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