Outpatient Waiting List Co-ordinator

7 months ago


Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

To ensure that all RTT outcomes are inputted correctly as per the RTT rules suite and Trust patient access policy Escalating issues to service leads / manager ensuring that weekly capacity reports down to consultant level are produced and discussed with the relevant operational managers at a fortnightly meeting. This frequency may be amended per specialty with agreement of relevant management teams Escalating clinic reductions under 6 weeks notice, escalating multiple patient moves (more than twice) back to service leads, ensure that any requests for clinic cancellations under 6 weeks are escalated through the appropriate channels Liaising with the speciality team leaders on a regular basis, ensuring good communication channels are created and maintained with the relevant management teams To ensure that the outpatient waiting list is validated in its entirety at least once a week via the OPWL PTL. This will ensure that all waiting lists are appropriate and still necessary and ensure that the status of the patients RTT clock is appropriate To oversee any data quality checks and validation as necessary, including but not limited to, new OPWL on non-ticking clocks, incorrect designation of new and follow waiting lists, validation of the pending waiting list and no future appointment dates Managing the referral worklists on E-referral (previously Choose and Book) system, managing and assisting with triaging referrals and then booking urgent appointments, to ensure that all patients are booked in clinical priority and then chronological order of referral Ensuring referrals are available in clinic by being proactive in chasing for triage decisions and working with the Medical Records clinic prep team Ensuring images are requested for all new patient referrals - where necessary and in sufficient time to ensure they are available at the clinic appointment Registering new patients using PAS system and making sure all referrals are date stamped and processed correctly and patient demographics are all up to date, adding patients to the Outpatients waiting list, adhering to the RTT 18 week pathway guidelines to ensure appointment is booked in a timely manner This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management



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