Band 3 Outpatient Booking Co-ordinator-cardiology

7 months ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen for an Outpatient Booking Co-ordinator (OPBC) to join the Cardiology Department at the Queen Elizabeth Hospital (QEH), University Hospital Birmingham NHS Trust.

At the QEH Cardiology is one of the largest outpatient services specialising in adult congenital heart disease (ACHD), interventional cardiology, heart failure, imaging and electrophysiology.

The OPBC will be responsible for the day to day management of Cardiology's outpatient referrals.

This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative. You will be required to work to a high standard of accuracy, have excellent organisational skills and be able to demonstrate initiative in planning your own workload.

This post is full time (37.5 hours) and fixed term for 12 months (maternity leave cover).

**Main duties, tasks & skills required**:
Main duties
- Schedule patients into clinics using set criteria
- Booking patient appointments
- Create documents, spreadsheets and reports
- Use Trust systems to input electronic data as required
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with telephone/face to face enquiries
- Assist colleagues as directed by the Line Manager in times of pressure of work
- Notify patients of new or changes to appointments
- Accurately record telephone messages/enquiries and refer as appropriate
- Managing GP, internal and tertiary referrals
- Managing outpatient waiting lists using Trust systems
- Managing GP Advice and Guidance requests

Skills
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff and patients
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services

Qualities
- Confidence in dealing with people at all levels

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word,Excel and Outlook)
- Experience of using Trust IT systems



  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    An exciting opportunity has arisen within the liver unit at the QEHB for a booking co-ordinator to join the team in a full time permanent position. The Liver and Hepatobiliary Unit is the largest specialist Liver Unit in Europe. Liver Unit activity includes management of patients with acute and chronic liver diseases including those who will undergo liver...


  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    JOB SUMMARY An exciting opportunity has arisen within the liver unit at the QEHB for a booking co-ordinator to join the team in a full time permanent position. The Liver and Hepatobiliary Unit is the largest specialist Liver Unit in Europe. Liver Unit activity includes management of patients with acute and chronic liver diseases including those who will...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen within the liver unit at the QEHB for a booking co-ordinator to join the team in a full time permanent position. The Liver and Hepatobiliary Unit is the largest specialist Liver Unit in Europe. Liver Unit activity includes management of patients with acute and chronic liver diseases including those who will...


  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We are offering 1x Band 3 permanent 37.5 hours per week and 1x Band 3 fixed term contract for 12 months 37.5 hours per week, Booking Coordinator to join our ophthalmology team at the Queen Elizabeth Hospital. Ophthalmology is a busy department. We have over 20 consultants, working alongside their clinical and administrative teams to deliver care to patients...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: We currently have a position for a Band 3 Imaging Co-ordinator position within the Ultrasound Bookings Team. This role will involve working closely with Radiologists, Radiographers, Bookings Team and most importantly, liaising with patients. The main purpose of this role is to work closely with the Modality Team Leader and Booking +...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: JOB SUMMARY An exciting opportunity has arisen within the liver unit at the QEHB for a booking co-ordinator to join the team in a full time permanent position. The Liver and Hepatobiliary Unit is the largest specialist Liver Unit in Europe. Liver Unit activity includes management of patients with acute and chronic liver diseases including...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: Hours: 37.5 hours per week, Wednesday to Friday, to cover Department opening times, e.g., 8:00 - 16:00, 9:00 - 17:00 Pay Band: Band 3 **Salary**: 21,730 - 23,177 per annum We are looking for an enthusiastic and experienced Administrator to work as part of our administration team that provides a comprehensive administrative support...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen for an Inpatient Booking Co-ordinator to join the Cardiology Department at the Queen Elizabeth Hospital, University Hospital Birmingham NHS Trust. This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative. This post is full time (37.5 hours) and a...


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at the Glebefields Health Centre in Tipton, and providing cover at Birmingham Dental Hospital in Edgbaston. The role provides administrative support to our patients, both over the telephone in our contact centre...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: We are offering 1x Band 3 permanent 37.5 hours per week and 1x Band 3 fixed term contract for 12 months 37.5 hours per week, Booking Coordinator to join our ophthalmology team at the Queen Elizabeth Hospital. Ophthalmology is a busy department. We have over 20 consultants, working alongside their clinical and administrative teams to...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen to work in the fast paced Appointment Centre based on Melchett Road, Kings Norton, as an Appointment Co-ordinator. There are 2 x 25 hour per week posts available. The hours of work will be - Post 1) 08.00-13.00 Monday to Friday - Post 2) 13.00 - 18.00 Monday to Friday. As part of a large team of...


  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    An exciting opportunity has arisen to work in the fast paced and busy Waiting List Booking Teams based at Heartlands Hospital, Solihull Hospital or Queen Elizabeth Hospital. Several posts are now available for full time or part time work, including daytime hours, evenings until 8 pm and Saturday working. As part of a large team of Waiting List...


  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Hours: 37.5 hours per week, Wednesday to Friday, to cover Department opening times, e.g., 8:00 - 16:00, 9:00 - 17:00 Pay Band: Band 3 **Salary**: 21,730 - 23,177 per annum We are looking for an enthusiastic and experienced Administrator to work as part of our administration team that provides a comprehensive administrative support service for Therapy...


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working our Dental Outreach Clinic in Boots the Chemist in Birmingham City Centre. The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: The Pain Management Department has an exciting opportunity to join the administration workforce based at the Queen Elizabeth - Band 3 Booking Coordinator Pain Management - 37.5 hours (Full time) Within the role you will be required to work using the live PTL and updating the forward look to ensure that all capacity is utilised so that...


  • Birmingham, United Kingdom Service Care Full time

    Service Care Solutions are currently recruiting for a Band 3 administrator/ co-ordinator role to work within the NHS on a 3 month temporary agency contact. This role will be based in the NHS University Hospitals Birmingham Trust. **Hours** 37.5 hours per week **Rate** (£10.24 PAYE Rate) (£12.50 Ltd Rate) Paid weekly via an umbrella company **Main...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: 30 hours per week Cellular Pathology is a UKAS accredited diagnostic laboratory operating within Laboratory Medicine. The department houses several sub-specialities including histopathology, cytopathology, electron microscopy, molecular pathology, Andrology, specialist musculoskeletal pathology and a muscle biopsy service, as well as a...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen to work as part of an MDT providing comprehensive Administration / Co-ordination support to the HGS Outpatient Respiratory team, ensuring this is patient focused and patients receive a compassionate and professional service. Working in conjunction with colleagues, patients, service users and internal and...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: The successful post holder will be joining Oncology/Haematology patient pathway co-ordinators team with the responsibility of co-ordinating outpatient and inpatient treatments ensuring patients are booked within cancer target wait times. Amongst other requirements excellent communication skills are required as this role is based in a fast...

  • Ft Booking Clerk

    1 week ago


    Birmingham, United Kingdom Your World Healthcare Full time

    **FT Booking Clerk** **Location**: Birmingham **Job Type**: Temporary **Duration of booking**: Expected to be 7 months with a potential extension **Proposed start date**: ASAP **Sector**: Healthcare **Base**:Hospital **Band**: 3 **Pay Rates**:£10.69 - £11 paye inclusive per hour **Working Days and Hours**:Monday to Friday 9am - 5pm, 37.5 hours per...