Band 3 Neurosurgery Inpatient Waiting List

5 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
To work as part of the Neurosurgery Inpatient Waiting List team providing comprehensive administration support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service. The role will require working in conjunction with colleagues, patients, service users and internal & external stakeholders. The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.

**Main duties, tasks & skills required**:

- To schedule patients into theatres using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls
- Processing patient appointment attendance using a variety of hospital information systems
- Create documents / spreadsheets / reports as required using IT Systems
- Use Trust systems to input electronic data as required
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
- Receiving and dealing with telephone enquiries as appropriate
- To maintain diaries as required
- Input and look up data on Trust IT systems in accordance with Trust policy
- Analyse and extract complex data sets from a number of different sources
- To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work
- Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department
- Photocopying, Scanning and filing letters and documents as required
- Receive and open incoming post and take action as required
- Review and action electronic correspondence and disseminate appropriately
- Maintain confidentiality at all time in accordance with Caldicott Guidelines and Data Protection Act

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
1.Communication:

- To provide a point of contact for service users
- Provide patients with non-clinical advice and information on a range of issues including appointment queries
- Notify patients of new or changes to appointments
- Meet and greet patients communicating in a sensitive and courteous manner
- Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments / pathways
- Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation
- Accurately record telephone messages and other enquiries and refer as appropriate
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

2.Analytical and Judgemental Skills/ Freedom to Act:

- Ability to analyse and extract complex data sets in relation to patient information from several different sources
- Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
- Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action
- Identify capacity shortfalls in clinical areas and escalate appropriately
- Ensure patients are listed in chronological order unless clinical priority determines otherwise
- Identify long waiting list patients and any breaches in policy
- Check eligibility of patients and randomise and register patients to trials a

  • Band 3 Neurosurgery Inpatient Waiting List

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: CDG 10b are looking to recruit a highly motivated, adaptable, reliable, enthusiastic forward thinking, proactive Inpatient Waiting List Co-ordinator within Neurosurgery. The role will require working as part of the dynamic Inpatient Waiting list team which provides excellent and comprehensive administration support to the department's...

  • Band 4 Neurosurgery Inpatient Waiting List

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen within the Queen Elizabeth Hospital, Birmingham for a Booking Coordinator Supervisor. We are seeking a self-motivated and determined individual to join and supervise our friendly team of inpatient waiting list coordinators. The team's primary function is to manage and coordinate the inpatient waiting lists...

  • Band 5 Neurosurgery Mdt/inpatient Pathway Team

    6 months ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We are seeking to recruit an enthusiastic and motivated Neurosurgery MDT/Inpatient pathway team leader to provide leadership to the administration and clerical staff. The main purpose of the post is to undertake a range of duties involving MDT support and collection and input of data relating to Neurosurgery services carried out within University Hospitals...

  • band 3 Waiting List Coordinator

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen to work in the fast paced and busy Waiting List Booking Teams based at Solihull Hospital or Heartlands Hospital. The posts are full time, 37.5 hours per week, Monday to Friday. As part of a large team of Waiting List Co-ordinators, the post holders will individually manage elective waiting lists for...

  • Band 5 Neurosurgery Mdt/inpatient Pathway Team

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are seeking to recruit an enthusiastic and motivated Neurosurgery MDT/Inpatient pathway team leader to provide leadership to the administration and clerical staff. The main purpose of the post is to undertake a range of duties involving MDT support and collection and input of data relating to Neurosurgery services carried out within...

  • Band 3 Waiting List Coordinator

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: University Hospital Birmingham NHS Foundation Trust is an incredibly rewarding place to work and within the Elective Waiting List Admissions Department you will have the opportunity to make a real difference to patients, their families and the wider community. An exciting opportunity has arisen to work in our fast paced and busy Waiting...

  • Band 3 Waiting List Coordinator

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: University Hospital Birmingham NHS Foundation Trust is an incredibly rewarding place to work and within the Elective Waiting List Admissions Department you will have the opportunity to make a real difference to patients, their families and the wider community. An exciting opportunity has arisen to work in our fast paced and busy Waiting...

  • Band 3 waiting List Coordinator

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are looking to recruit an enthusiastic and motivated waiting list coordinators to work alongside our team of secretaries, and managing 8 surgical waiting lists within the Trauma Department at the Queen Elizabeth providing a professional and high quality administrative service at all times. Our admin team looks after 20 busy consultants,...

  • Band 3 Waiting List Co-ordinator

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: **Main duties, tasks & skills required**: To schedule patients into clinics and for surgical dates using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls - Ensure patients are added to the waiting list via OPTIMS - Ensuring accurate maintenance of waiting lists on Oceano and other systems in line...

  • Physiotherapist - Band 6 Inpatient

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Hunter AHP Resourcing Full time

    Job Opportunity:We are seeking an experienced Band 6 Inpatient physiotherapist to join our team at Hunter AHP Resourcing. As a Band 6 Inpatient physiotherapist, you will work as part of a multi-disciplinary therapy team in a hospital environment.Key Responsibilities:Provide physiotherapy services to patients in a hospital settingWork collaboratively with...

  • Experienced Band 6 Inpatient Physiotherapist Wanted

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Hunter AHP Resourcing Full time

    Band 6 Inpatient Physiotherapist OpportunityWe are seeking an experienced Band 6 Inpatient Physiotherapist to join our team on a 3-6 month locum contract in a hospital environment.Key DetailsPart-time, 3-4 days per weekBand 6 equivalent rates: £24-£25 per hourMust have relevant NHS experienceAs a Band 6 Inpatient Physiotherapist, you will work as part of a...

  • Band 3 Cardiology Inpatient Booking Coordinator

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen for an Inpatient Booking Co-ordinator to join the Cardiology Department at the Queen Elizabeth Hospital, University Hospital Birmingham NHS Trust. This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative. This post is full time (37.5 hours) and a...

  • Outpatient Waiting List Co-ordinator

    5 months ago

    Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

    To manage the specialty bookings team to ensure that appointments are booked and waiting lists manage in a timely manner and provide a high quality appointments function to the Trust To ensure that all RTT outcomes are inputted correctly as per the RTT rules suite and Trust patient access policy To ensure that all RTT outcomes are inputted correctly as per...

  • Outpatient Waiting List Co-ordinator

    5 months ago

    Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

    To ensure that all RTT outcomes are inputted correctly as per the RTT rules suite and Trust patient access policy Escalating issues to service leads / manager ensuring that weekly capacity reports down to consultant level are produced and discussed with the relevant operational managers at a fortnightly meeting. This frequency may be amended per specialty...

  • Band 6 Inpatient Physiotherapist

    2 months ago

    Birmingham, United Kingdom CV-Library Full time

    Band 6 Inpatient Physiotherapist: Hunter AHP have an opportunity for an experienced Band 6 Inpatient physiotherapist to secure a 3-6 month locum contract, in a, hospital environment. Band 6 Inpatient Physiotherapists work as part of a wider multi-disciplinary therapy team with excellent facilities. Further details: Start ASAP 3-6 Month Contract Band 6...

  • Medical Secretary

    5 months ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    The post holder will provide a comprehensive administrative service to three consultants within the Neurosurgery and Neurology Team. This requires close liaison with all clinical and administrative staff within the Department and many other departments within the hospital and other hospitals, locally, regionally, nationally and internationally. This person...

  • Band 6 Inpatient Physiotherapist

    2 months ago

    Birmingham, United Kingdom Hunter AHP Resourcing Full time €24 - €25

    Band 6 Inpatient Physiotherapist: Hunter AHP have an opportunity for an experienced Band 6 Inpatient physiotherapist to secure a 3-6 month locum contract, in a, hospital environment. Band 6 Inpatient Physiotherapists work as part of a wider multi-disciplinary therapy team with excellent facilities. Further details: Start ASAP 3-6 Month Contract Band 6...

  • Band 6 Physiotherapist

    2 months ago

    Birmingham, United Kingdom Hunter AHP Resourcing Full time €24 - €25

    Band 6 Inpatient Physiotherapist: Hunter AHP have an opportunity for an experienced Band 6 Inpatient physiotherapist to secure a 3-6 month locum contract, in a, hospital environment. Band 6 Inpatient Physiotherapists work as part of a wider multi-disciplinary therapy team with excellent facilities. Start ASAP 3-6 Month Contract Band 6 equivalent Part time...

  • Band 3 Team Administrator

    5 months ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Community Diabetes & CKD Teams for a full time Band 3 Team Administrator to join our busy administrative office. The team is part of Adult Community Services Division Specialist Services. The main duties include dealing with patient telephone enquires, booking appointments for community clinics and...

  • Band 5 Neuro Mdt and Inpatient Pathway Team Leader

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen for an experienced administrator to join the Neurosurgery department as an MDT and Inpatient Pathway Team Leader. We are looking for an individual who can work independently and as part of a team, with good interpersonal and communication skills. The post holder will be expected to ensure the provision of...