Band 3 Neurosurgery Inpatient Waiting List

5 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
CDG 10b are looking to recruit a highly motivated, adaptable, reliable, enthusiastic forward thinking, proactive Inpatient Waiting List Co-ordinator within Neurosurgery. The role will require working as part of the dynamic Inpatient Waiting list team which provides excellent and comprehensive administration support to the department's Inpatient Waiting Lists and Theatre lists.

The role will require providing a compassionate & professional service, highlighting your key skills in communication and efficient multi-tasking as you work in conjunction with a range of different colleagues, patients, service users and internal & external stakeholders to ensure that we put the patient at the forefront of our services as the role will be the main point of contact for Inpatient Waiting List enquires.

The role will require making the best use of available resources to meet Trust and National NHS targets (including the 18 weeks RTT waiting time & theatre lists productivity), proactively identifying risks & challenges to the service and taking corrective action by informing the Inpatient Waiting List Team Supervisor.

This role will be a platform to bring new innovative processes to the service. The post holder will be proactively supported in developing new skills, knowledge, and experiences.

The post holder will work under direct supervision and will directly impact and contribute to the efficient running of the service by ensuring that a seamless approach to patient care.

**Main duties, tasks & skills required**:

- To schedule patients into theatres using the criteria set out by the Trust and the clinical

speciality, identifying capacity shortfalls
- Regularly validation the waiting list to reduce waiting list numbers (and overall waiting times)
- Processing patient appointment attendance using a variety of hospital information systems
- Create documents / spreadsheets / reports as required using IT Systems
- Use Trust systems to input electronic data as required
- To exercise initiative and judgement based on acquired knowledge and experience when

dealing with enquiries
- Receiving and dealing with telephone enquiries as appropriate
- To maintain diaries as required
- Input and look up data on Trust IT systems in accordance with Trust policy
- Analyse and extract complex data sets from a number of different sources
- To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work
- Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department
- Photocopying, Scanning and filing letters and documents as required
- Receive and open incoming post and take action as required
- Review and action electronic correspondence and disseminate appropriately
- Maintain confidentiality at all time in accordance with Caldicott Guidelines and Data

Protection Act

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg.Word, Excel and Outlook)
- Experience of using IT systems

**Disclosure and Barring Service Check**:

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