Patient Pathway Administrator
7 months ago
The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office.
This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties.
For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary.
The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems.
- Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems.
- Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals.
- Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust.
- Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance.
Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals.
Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust.
- At reception deal face to face with patient and visitor enquiries relating to department matter and when necessary use judgment to deal with problems or seek further advice and assistance.
- Where necessary advise ward staff of any patient preparation for forthcoming procedures and complete relevant check lists.
- Ensure timely vetting of all referrals by appropriate clinician/health professional.
- As required ascertain from patients, carers or ward staff any medical condition that may affect their appointment/admission.
- Where necessary and after taking into account any medical condition book examinations requiring a “directly booked appointment” into appropriate slots according to type and availability.
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Patient Pathway Administrator
8 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...
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Patient Pathway Administrator
8 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...
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Patient Pathway Administrator
7 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and...
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Patient Pathway Coordinator
7 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of Chronic Pain Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team...
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Patient Pathway Validator
17 hours ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAs a result of the promotion of a member of the RTT team, there is an exciting opportunity to work within our department. **An RTT validator is essential to the process of tracking and monitoring patient pathways against the National Access waiting times standards. The purpose of this post is to utilise the patient administration and operational systems in...
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Patient Pathway Coordinator
7 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of Chronic Pain Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team...
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Patient Pathway Coordinator
6 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Coordinator (Medical Secretary) in the London Spinal Cord Injury Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with...
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Patient Pathway Coordinator
7 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. An exciting opportunity has arisen in the Joint Reconstruction and Sarcoma Scheduling Team. We are looking for a Patient Pathway Coordinator to join the team on a substantive basis. This broad,...
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Patient Pathway Coordinator
8 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. While the post holder will be formally identified as either a Medical Secretary...
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Patient Pathway Lead
7 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Lead in the Directorates of Spinal Cord Injuries Centre and Urology. You will have the unique opportunity to support and gain experience within the Specialist Service. The role of Patient Pathway Lead provides a senior point of contact to A&C staff and will work closely with clinical and nursing leads...
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RTT Patient Pathway Administrator
3 weeks ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeJob OverviewThe Royal National Orthopaedic Hospital NHS Trust is seeking a highly skilled and experienced RTT Patient Pathway Validator to join our team. This is an excellent opportunity for individuals who are passionate about delivering high-quality patient care and have a strong understanding of clinical pathways.About the RoleWe are looking for a...
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Rtt Patient Pathway Validator
6 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe post holder must understand all aspects of a patient’s pathway from referral to treatment including the following: - Reading and understanding patient case notes - Receipt and entry of the referral - Booking and cancelling outpatient appointments - Post session recording of outpatient attendances - Adding patients to day case / inpatient waiting...
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Patient Pathway Co-ordinator
7 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe role of the Patient Pathway Coordinator is to work closely with clinicians and Service Manager to ensure that the care pathway of all patients is effectively managed. The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects across the Trust. The post holder will have direct...
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Rtt Patient Pathway Validator
6 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time**In summary the post holder will have**: Excellent knowledge of the 18 week rule suite and associated guidelines and presviosu NHS experience. Experience of clinical systems and referencing clinical documents and diagnostic results. The ability to actively manage the administrative processes associated with patient pathways and review the functioning and...
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RTT Patient Pathway Validator
6 days ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAbout the Role We are seeking an experienced Clinical Validation Specialist to join our team at the Royal National Orthopaedic Hospital NHS Trust. The successful candidate will be responsible for validating patient pathways and ensuring compliance with clinical guidelines and policies. As a Clinical Validation Specialist, you will work closely with...
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Orthopaedic Patient Pathway Coordinator
6 days ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeJob Title: Clinical Validation Specialist - Orthopaedics We are looking for a highly skilled Clinical Validation Specialist to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Clinical Validation Specialist, you will be responsible for validating patient pathways and ensuring compliance with clinical guidelines and policies. This is...
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Orthopaedic Pathway Administrator
3 weeks ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAbout Us: The Royal National Orthopaedic Hospital NHS Trust is a leading healthcare provider, renowned for its expertise in orthopaedic care. We strive to deliver world-class patient experiences, and our team of dedicated professionals plays a crucial role in achieving this goal.Job Summary: We are seeking an exceptional Orthopaedic Pathway Administrator to...
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Medical Secretary
7 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the...
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Medical Secretary
6 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the...
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Patient Pathway Co-ordinator
7 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed. To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up,...