Patient Pathway Administrator

3 weeks ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office.

This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties.

For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary.

The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems.
- Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems.
- Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals.
- Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust.
- Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance.

Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals.

Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust.
- At reception deal face to face with patient and visitor enquiries relating to department matter and when necessary use judgment to deal with problems or seek further advice and assistance.
- Where necessary advise ward staff of any patient preparation for forthcoming procedures and complete relevant check lists.
- Ensure timely vetting of all referrals by appropriate clinician/health professional.
- As required ascertain from patients, carers or ward staff any medical condition that may affect their appointment/admission.
- Where necessary and after taking into account any medical condition book examinations requiring a “directly booked appointment” into appropriate slots according to type and availability.

  • Patient Pathway Administrator

    2 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...

  • Patient Pathway Administrator

    2 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...

  • Patient Pathway Administrator

    4 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and...

  • Patient Pathway Administrator

    2 weeks ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions.Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and...

  • Patient Pathway Administrator

    3 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Job summary The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced,...

  • Patient Pathway Administrator

    2 weeks ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Job summary The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced,...

  • Patient Pathway Coordinator

    2 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of Chronic Pain Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team...

  • Patient Pathway Coordinator

    2 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of Chronic Pain Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team...

  • Patient Pathway Coordinator

    2 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator (Medical Secretary) in the London Spinal Cord Injury Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with...

  • Patient Pathway Coordinator

    2 weeks ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator (Medical Secretary) in the London Spinal Cord Injury Unit. You will have the unique opportunity to support and gain experience within the Specialist Service.The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with...

  • Patient Pathway Coordinator

    3 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. An exciting opportunity has arisen in the Joint Reconstruction and Sarcoma Scheduling Team. We are looking for a Patient Pathway Coordinator to join the team on a substantive basis. This broad,...

  • Patient Pathway Coordinator

    2 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. While the post holder will be formally identified as either a Medical Secretary...

  • Patient Pathway Lead

    3 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Lead in the Directorates of Spinal Cord Injuries Centre and Urology. You will have the unique opportunity to support and gain experience within the Specialist Service. The role of Patient Pathway Lead provides a senior point of contact to A&C staff and will work closely with clinical and nursing leads...

  • Patient Pathway Coordinator

    2 weeks ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder will provide a pivotal administrative and secretarial service to consultantsand their clinical teams. They will work flexibly with the other team members within theClinical Support Unit and provide a professional, efficient administrative service to patients.While the post holder will be formally identified as either a Medical Secretary or...

  • Rtt Patient Pathway Validator

    2 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder must understand all aspects of a patient’s pathway from referral to treatment including the following: - Reading and understanding patient case notes - Receipt and entry of the referral - Booking and cancelling outpatient appointments - Post session recording of outpatient attendances - Adding patients to day case / inpatient waiting...

  • Rtt Patient Pathway Validator

    2 weeks ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder must understand all aspects of a patient's pathway from referral to treatment including the following:Reading and understanding patient case notes Receipt and entry of the referral Booking and cancelling outpatient appointments Post session recording of outpatient attendances Adding patients to day case / inpatient waiting lists To Come In...

  • Patient Pathway Co-ordinator

    3 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The role of the Patient Pathway Coordinator is to work closely with clinicians and Service Manager to ensure that the care pathway of all patients is effectively managed. The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects across the Trust. The post holder will have direct...

  • RTT Patient Pathway Validator

    1 month ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Job summary The post holder must understand all aspects of a patient's pathway from referral to treatment including the following: - Reading and understanding patient case notes - Receipt and entry of the referral - Booking and cancelling outpatient appointments - Post session recording of outpatient attendances - Adding patients to day...

  • Rtt Patient Pathway Validator

    1 week ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    **In summary the post holder will have**: Excellent knowledge of the 18 week rule suite and associated guidelines and presviosu NHS experience. Experience of clinical systems and referencing clinical documents and diagnostic results. The ability to actively manage the administrative processes associated with patient pathways and review the functioning and...

  • Assistant Patient Pathway Coordinator

    3 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator in the Department of Rheumatology and Metabolic Bone Disease. You will have the unique opportunity to support and gain experience within the Specialist Services. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work...