Patient Pathway Co-ordinator

6 months ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

The role of the Patient Pathway Coordinator is to work closely with clinicians and Service Manager to ensure that the care pathway of all patients is effectively managed.

The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects across the Trust.

The post holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week and cancer waiting time pathways and other performance targets.

Children's Hospital is looking for a Patient Pathway Coordinator to join the team on a full time, permanent contract.

This broad, patient centred and high profile role is integral to the operational running of the department which is currently striving to meet the challenge of additional demand across the service. The main function of the role will be to coordinate and schedule the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

The Royal National Orthopaedic Hospital is a specialist tertiary referral hospital. A fifth of our patients are younger than 18 years of age. Patients are referred to the hospital nationally and internationally, often with complex medical needs.

**Children are admitted under different teams including**:
Paediatric Orthopaedics

Spinal Injuries

Spinal Deformity

Spinal Malformation

Bone and Soft Tissue tumours

Peripheral Nerve Injury

Paediatric Medicine (Metabolic Bone &Rheumatology)

The team consists of three band 4 patient pathway coordinators, one band 3 support and a band 5 patient pathway lead. It is a supportive team that provides cover for each other.

To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

The post holder should provide a weekly update to Service Managers - so they are aware of any pathway delays or potential breaches of waiting times targets.

To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

To be responsible for booking and sending out-patient, admission / pre-assessment appointment letters and telephoning patients as required.

To schedule outpatient appointments and inpatient operating lists, ensuring that clinics and theatres are utilised appropriately and waiting lists are managed effectively.

To establish and maintain strong communication links with the clinical team, attending weekly planning meetings and ensuring lists are managed in a clinically appropriate manner as guided by the team.

To liaise with consultants and their teams to monitor and ensure correct case mix on theatre lists, making appropriate staff aware of any changes, including Site/Bed manager and Medical Records staff using the agreed protocols / shared files.

To ensure patient cancellations are allocated new TCI dates within the specified time limits.

To manage pre-assessment clinics, working in close conjunction with pre-assessment staff to ensure the smooth running of clinics.

Monitor elective surgery waiting times, proactively identifying risks, and taking corrective actions to ensure relevant targets are not breached, in conjunction with the Service teams, and clinical teams.

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team.

Escalate potential breaches of waiting times or patient pathway bottlenecks to the Access Manager and Service Management Teams as appropriate.

To take overall responsibility for the waiting list and patient flow in conjunction with Service teams.

To monitor the quality of patient pathways using Trust IT systems and act to improve the quality of information within the Directorate.

To validate and analyse data and produce ad hoc reports as directed by the patient pathway lead.

To use hospital information systems to record and review patient information of both clinical and non-clinical nature.

To assist the Service Managers with the collection and analysis of relevant metric or performance data.

  • Patient Pathway Co-ordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed. To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up,...

  • Patient Pathway Co-ordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed. To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up,...

  • Patient Pathway Administrator

    8 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...

  • Patient Pathway Administrator

    8 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...

  • Patient Pathway Administrator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and...

  • Patient Pathway Co-ordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process To have a sound understanding of 18 week and cancer waiting time targets,...

  • Patient Pathway Coordinator

    8 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. While the post holder will be formally identified as either a Medical Secretary...

  • Pathway Coordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Opportunity has arisen to support with the growth of the local MSK services at RNOH, supporting Mr Rishi Navarsari Consultant Physiotherapist patients through their pathway. The role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed. The post...

  • Patient Pathway Coordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. An exciting opportunity has arisen in the Joint Reconstruction and Sarcoma Scheduling Team. We are looking for a Patient Pathway Coordinator to join the team on a substantive basis. This broad,...

  • Patient Pathway Coordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator (Medical Secretary) in the London Spinal Cord Injury Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with...

  • Rtt Patient Pathway Validator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder must understand all aspects of a patient’s pathway from referral to treatment including the following: - Reading and understanding patient case notes - Receipt and entry of the referral - Booking and cancelling outpatient appointments - Post session recording of outpatient attendances - Adding patients to day case / inpatient waiting...

  • Patient Pathway Lead

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Lead in the Directorates of Spinal Cord Injuries Centre and Urology. You will have the unique opportunity to support and gain experience within the Specialist Service. The role of Patient Pathway Lead provides a senior point of contact to A&C staff and will work closely with clinical and nursing leads...

  • RTT Patient Pathway Administrator

    4 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Job OverviewThe Royal National Orthopaedic Hospital NHS Trust is seeking a highly skilled and experienced RTT Patient Pathway Validator to join our team. This is an excellent opportunity for individuals who are passionate about delivering high-quality patient care and have a strong understanding of clinical pathways.About the RoleWe are looking for a...

  • Rtt Patient Pathway Validator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    **In summary the post holder will have**: Excellent knowledge of the 18 week rule suite and associated guidelines and presviosu NHS experience. Experience of clinical systems and referencing clinical documents and diagnostic results. The ability to actively manage the administrative processes associated with patient pathways and review the functioning and...

  • Medical Secretary

    7 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the...

  • Medical Secretary

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the...

  • Health Care Co-coordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    We take genuine pride in our friendly approach in Pre Assessment treating our patients with respect and honesty - a philosophy that is reflected in the outstanding level of care we deliver to our patients every day.. We are looking for a motivated and enthusiastic Health Care co-ordinator to join our team. This post will play a crucial role in ensuring...

  • Assistant Patient Pathway Coordinator

    7 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator in the Psychology Department at the Royal National Orthopaedic Hospital. The post holder will be responsible for providing administrative and clerical support to a busy team of clinical psychologists. **Duties will include**: typing of correspondence, dealing with patient...

  • Mdt Pathway Coordinator

    7 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has risen to recruit a full time Band 4 as a MDT Coordinator and Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The MDT coordinator will work as an integral member of the multi-disciplinary teams, providing a pro-active and facilitative clinical pathway navigation service by...

  • Clinical Pathways Coordinator

    4 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About UsThe Royal National Orthopaedic Hospital NHS Trust is a leading provider of specialist orthopaedic services in the UK. Our hospital offers a range of medical and surgical treatments for patients with musculoskeletal conditions.Job RoleWe are seeking a highly skilled and experienced RTT Patient Pathway Validator to join our team. As an RTT Patient...