Patient Pathway Coordinator

8 months ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

The post holder will provide a pivotal administrative and secretarial service to consultants

and their clinical teams. They will work flexibly with the other team members within the

Clinical Support Unit and provide a professional, efficient administrative service to patients.

While the post holder will be formally identified as either a Medical Secretary or Patient

Pathway Coordinator, in recognition of their specific function within each Clinical Support

Unit, this job description has been designed to function as a generic description for both

roles. This is in recognition of the combined nature of the role in certain departments, and

of the expectation of full cross-cover within unit teams. Local policies and processes will

more closely define the day to day requirements of each role.
- To be the point of contact for all patients issues relating to their pathway of care.
- To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
- To work as part of a multidisciplinary team under the direction of the Clinical Service Unit (CSU) Patient Pathway Lead (PPL), supporting the business and operational management of the CSU.
- To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
- To provide a consistent approach across the Trust, Standard Operating
- Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
- Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU.
- To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK, and is regarded as a leader in the field of orthopaedics both in the UK and world-wide. The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation. This broad range of services is unique within the NHS.

As a national centre of excellence, the RNOH treats patients from across the country, many of whom have been referred by other hospital consultants for second opinions or for treatment of complex or rare conditions.

Patients benefit from a team of highly specialised consultants, many of whom are nationally and internationally recognised for their expertise and experience. Consultants are supported in their work by nurses, therapists and other specialist clinical staff who are trained experts in their particular fields of orthopaedic care.

General Administration
- Use Trust IT systems to ensure relevant and appropriate patient information is entered and captured.
- Investigate any patient DNAs and deferrals, communicating information to the clinical team as appropriate, updating PAS and waitlists accordingly.
- Monitor and manage clinic and theatre lists for review by consultants, delegating appropriate actions to other team members, and issues that cannot be resolvedto the PPL.
- Collate all appropriate information in a timely manner for MDT meetings, and attend as appropriate.
- Facilitate and arrange meetings and room bookings, related to the management of the patient pathway.
- Handle post according to standard operating procedures.
- Undertake general typing duties e.g. references, patient information leaflets, rotas and staff appraisals.
- To participate in the transcription (and/or topping and tailing) of clinical correspondence, approaching clinical staff to authorise, and sending out ofauthorised letters.
- Provision of PA support to consultants and their teams as directed.
- Maintain clinician’s commitments diary and provide support for any other duties undertaken by the clinician.
- Provide leadership and direction to junior members within the team.
- Draft agendas and take and transcribe minutes of meetings as required in a timely manner.
- Assist PPL with local induction and provide mentoring of new staff.
- Assist and participate with the recruitment of staff as required.
- Responsible for coordinating and typing specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.
- Co-ordinate and process clinical staff leave requests (and other absences), ensuring relevant activity is cancelled.
- Ensure that Department supplies are ordered cost effectively and stocks are maintained including maintenance of office equipment in line with Trust policy.
- Actively participate within allocated teams to ensure duties and responsibilities are equally shared including covering staff absences.
- Monitor own wo

  • Patient Pathway Coordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. An exciting opportunity has arisen in the Joint Reconstruction and Sarcoma Scheduling Team. We are looking for a Patient Pathway Coordinator to join the team on a substantive basis. This broad,...

  • Patient Pathway Coordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator (Medical Secretary) in the London Spinal Cord Injury Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with...

  • Medical Secretary

    7 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the...

  • Patient Pathway Co-ordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The role of the Patient Pathway Coordinator is to work closely with clinicians and Service Manager to ensure that the care pathway of all patients is effectively managed. The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects across the Trust. The post holder will have direct...

  • Medical Secretary

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the...

  • Pathway Coordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Opportunity has arisen to support with the growth of the local MSK services at RNOH, supporting Mr Rishi Navarsari Consultant Physiotherapist patients through their pathway. The role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed. The post...

  • Patient Pathway Co-ordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed. To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up,...

  • Mdt Pathway Coordinator

    7 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has risen to recruit a full time Band 4 as a MDT Coordinator and Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The MDT coordinator will work as an integral member of the multi-disciplinary teams, providing a pro-active and facilitative clinical pathway navigation service by...

  • Patient Pathway Co-ordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed. To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up,...

  • Patient Pathway Lead

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Lead in the Directorates of Spinal Cord Injuries Centre and Urology. You will have the unique opportunity to support and gain experience within the Specialist Service. The role of Patient Pathway Lead provides a senior point of contact to A&C staff and will work closely with clinical and nursing leads...

  • Assistant Patient Pathway Coordinator

    7 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator in the Psychology Department at the Royal National Orthopaedic Hospital. The post holder will be responsible for providing administrative and clerical support to a busy team of clinical psychologists. **Duties will include**: typing of correspondence, dealing with patient...

  • Patient Pathway Administrator

    8 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...

  • Patient Pathway Administrator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and...

  • Patient Pathway Administrator

    8 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...

  • Rtt Patient Pathway Validator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder must understand all aspects of a patient’s pathway from referral to treatment including the following: - Reading and understanding patient case notes - Receipt and entry of the referral - Booking and cancelling outpatient appointments - Post session recording of outpatient attendances - Adding patients to day case / inpatient waiting...

  • RTT Patient Pathway Administrator

    4 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Job OverviewThe Royal National Orthopaedic Hospital NHS Trust is seeking a highly skilled and experienced RTT Patient Pathway Validator to join our team. This is an excellent opportunity for individuals who are passionate about delivering high-quality patient care and have a strong understanding of clinical pathways.About the RoleWe are looking for a...

  • Rtt Patient Pathway Validator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    **In summary the post holder will have**: Excellent knowledge of the 18 week rule suite and associated guidelines and presviosu NHS experience. Experience of clinical systems and referencing clinical documents and diagnostic results. The ability to actively manage the administrative processes associated with patient pathways and review the functioning and...

  • Patient Pathway Co-ordinator

    6 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process To have a sound understanding of 18 week and cancer waiting time targets,...

  • Clinical Pathways Coordinator

    4 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About UsThe Royal National Orthopaedic Hospital NHS Trust is a leading provider of specialist orthopaedic services in the UK. Our hospital offers a range of medical and surgical treatments for patients with musculoskeletal conditions.Job RoleWe are seeking a highly skilled and experienced RTT Patient Pathway Validator to join our team. As an RTT Patient...

  • Orthopaedic Pathway Administrator

    4 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About Us: The Royal National Orthopaedic Hospital NHS Trust is a leading healthcare provider, renowned for its expertise in orthopaedic care. We strive to deliver world-class patient experiences, and our team of dedicated professionals plays a crucial role in achieving this goal.Job Summary: We are seeking an exceptional Orthopaedic Pathway Administrator to...