Medical Secretary

4 months ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

An exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust.

The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams.

They will work flexibly with the other team members within the Children's Hospital Unit and provide a professional, efficient administrative service to patients.

While the post holder will be formally identified as either a Medical Secretary or Patient Pathway Coordinator, in recognition of their specific function within each Clinical Support Unit, this job description has been designed to function as a generic description for both roles. This is in recognition of the combined nature of the role in certain departments, and of the expectation of full cross-cover within unit teams.

Local policies and processes will more closely define the day to day requirements of each role.

To be the main point of contact for all patients issues relating to their pathway of care.

To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

To have a sound understanding of 18 week waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

The Royal National Orthopaedic Hospital is a specialist tertiary referral hospital. A fifth of our patients are younger than 18 years of age. Patients are referred to the hospital nationally and internationally, often with complex medical needs.

**Children are admitted under different teams including**:
Paediatric Orthopaedics

Spinal Injuries

Spinal Deformity

Spinal Malformation

Bone and Soft Tissue tumours

Peripheral Nerve Injury

Paediatric Medicine (Metabolic Bone &Rheumatology)

The team consists of 5 secretaries in Paediatric Surgery and 2 in Paediatric Medicine. It is a supportive team that provides cover for each other.

To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.

Provide comprehensive secretarial/PA support to consultants and clinical teams within the Children’s Hospital Unit.

To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

To be responsible for booking and sending out-patient, admission appointment letters and telephoning patients as required.

To schedule outpatients appointments and ensure clinics are managed effectively.

To attend weekly planning meetings and maintain strong communication links.

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin and clerical team.

To take overall responsibility for the waiting list and monitor the quality of patient pathways using Trust IT system.

  • Medical Secretary

    5 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesProvide high-quality...

  • Medical Secretary

    5 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesProvide high-quality...

  • Medical Secretary

    2 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesProvide high-quality...

  • Medical Secretary

    2 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesProvide high-quality...

  • Medical Secretary

    7 hours ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesProvide high-quality...

  • Medical Secretary

    9 hours ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesProvide high-quality...

  • Medical Secretary

    3 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder will be expected to work within a mulit-disciplinary unit and deal with queries, audio typing of medical correspondence, administration and general correspondence quickly and efficiently. They will be required to support with follow up bookings and managing the follow up waiting list. To provide a secretarial service primarily for allocated...

  • Medical Secretary

    5 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesProvide high-quality...

  • Medical Secretary

    5 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesProvide high-quality...

  • Medical Secretary

    3 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Maternity cover - 10 months* We are seeking a highly motivated, committed, and passionate individual to join the Peripheral nerve injury team, which works with both adults and children as a medical secretary supporting one of our PNI Consultants, to cover Maternity leave for 10 months You must have excellent communication skills, able to work effectively...

  • Medical Secretary

    3 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    We are seeking a highly motivated, committed, and passionate individual to join the shoulder & Elbow team, which works with both adults and children as a medical secretary supporting one of our consultants and a junior clinician. You must have excellent communication skills, able to work effectively within multi-disciplinary teams, flexible approach to...

  • Medical Secretary

    2 weeks ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Job summary The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. This 30 hours week post offers an excellent opportunity for an keen, enthusiastic and conscientious individual to work within the Peripheral nerve injury unit. The successful...

  • Medical Secretary

    3 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. This 30 hours/week post offers an excellent opportunity for an keen, enthusiastic and conscientious individual to work within the joint reconstruction and sarcoma service. Experience of working as a...

  • Medical Secretary

    5 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    We are seeking a highly motivated, committed, and passionate individual to join the shoulder & Elbow team, which works with both adults and children as a medical secretary supporting one of our consultants and a junior clinician. You must have excellent communication skills, able to work effectively within multi-disciplinary teams, flexible approach to...

  • Medical Secretary

    3 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    To be responsible for delivery in the provision of a high standard of secretarial and administrative services for the Surgery & Cancer Services (Sarcoma/Hip & Knee) consultants and their teams To be responsible for managing the clinical team, through organisation and support, to ensure correspondence is processed in a timely manner To type clinic letters and...

  • Medical Secretary

    5 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Medical Secretary at the Royal National Orthopaedic Hospital NHS Trust. As a key member of our administrative team, you will provide exceptional support to our consultants and clinical teams, ensuring seamless communication and efficient workflow.Key...

  • Medical Secretary

    5 days ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Medical Secretary at the Royal National Orthopaedic Hospital NHS Trust. As a key member of our administrative team, you will provide exceptional support to our consultants and clinical teams, ensuring seamless communication and efficient workflow.Key...

  • Bank Medical Secretary

    4 months ago

    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    ROYAL NATIONAL ORTHOPAEDIC HOSPITAL NHS TRUST Temporary Staffing Department Band 4 Bank Medical Secretary Salary range - £13.26 per hour all inclusive This will be anONLY FULL-TIMEposition. The Royal National Orthopaedic Hospital is a major international teaching centre of excellence for neuro-musculoskeletal healthcare. Temporary Staffing Department...

  • Medical Secretary

    2 weeks ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a crucial role in providing administrative support to our consultants and their teams, ensuring the smooth operation of our Peripheral Nerve Injury unit.Key...

  • Medical Secretary

    2 weeks ago

    Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a crucial role in providing administrative support to our consultants and their teams, ensuring the smooth operation of our Peripheral Nerve Injury Unit.Key...